Credit Card Operations Analyst
WaFd Bank, Seattle, WA, United States
Credit Card Operations Analyst
Location: 425 Pike Street, Seattle, WA, United States
Position: Full Time, Category: Lending Operations, Salary: USD $22.00 - $25.00 per hour.
The Credit Card Analyst is responsible for providing high quality support to Branches, the Client Care Center, Boise Deposit Operations, and other internal departments to best support the Company's business goals and service level expectations. Each department member may have an emphasis in one or more specific areas of service, however will be cross trained in multiple functional areas.
Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on
simply being kind
when servicing our co‑workers and clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process new, replacement, and rush card orders.
Perform general card maintenance.
Facilitate branches with activating client cards and resolving client card errors.
Consistently, efficiently, and accurately perform tasks, answer questions, fulfill requests, and resolve problems for internal and external clients.
Answer all calls and email communication in a courteous, respectful, accurate, supportive and timely manner.
Cooperatively work with colleagues, branch staff, as well as internal and external clients with the highest level of professionalism, courteousness, respect, and attentiveness.
Perform tasks that affect the Company's compliance with existing, revised, and new State and Federal compliance regulations.
Fully participate in banking and business skill and knowledge development through various channels that the Bank may provide, including self‑study assignments, computer‑based training, one‑on‑one instruction, and group instruction.
Proactively and regularly increase working knowledge of bank policies and procedures.
Closely adhere to the Bank's Information Security policies and procedures, ensuring that the handling, processing, and storage of all customer and confidential or proprietary bank information are done in a secure manner and environment.
Adhere to bank policies and procedures designed to comply with federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other record‑keeping requirements.
Regular, consistent, and punctual attendance at the employer's facility.
Qualifications Education and Experience
Position requires a high school diploma or equivalent.
Preferred 1–2 years of experience in banking or the financial services industry.
Knowledge, Skills, and Abilities
Working knowledge of deposit accounts.
Excellent written and verbal communication skills, effective analytical skills, and organizational skills.
Ability to accept instruction, prioritize, follow‑through on work assignments with minimal supervision, and work in a team environment.
Working knowledge of or ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.
Demonstrated experience with Microsoft Office – Excel, Word and electronic communication systems.
Benefits
Paid time off for vacation, sick days and holidays.
Health insurance.
Stock options.
Bonus programs.
401(k) plan.
Paid parental leave.
Life and AD&D insurance.
Long‑term disability.
Tuition reimbursement.
Employee assistance programs.
Pre‑tax health and dependent‑care spending plans.
EEO Statement We are committed to Equal Employment Opportunity and affirmative action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally‑protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.
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Position: Full Time, Category: Lending Operations, Salary: USD $22.00 - $25.00 per hour.
The Credit Card Analyst is responsible for providing high quality support to Branches, the Client Care Center, Boise Deposit Operations, and other internal departments to best support the Company's business goals and service level expectations. Each department member may have an emphasis in one or more specific areas of service, however will be cross trained in multiple functional areas.
Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on
simply being kind
when servicing our co‑workers and clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process new, replacement, and rush card orders.
Perform general card maintenance.
Facilitate branches with activating client cards and resolving client card errors.
Consistently, efficiently, and accurately perform tasks, answer questions, fulfill requests, and resolve problems for internal and external clients.
Answer all calls and email communication in a courteous, respectful, accurate, supportive and timely manner.
Cooperatively work with colleagues, branch staff, as well as internal and external clients with the highest level of professionalism, courteousness, respect, and attentiveness.
Perform tasks that affect the Company's compliance with existing, revised, and new State and Federal compliance regulations.
Fully participate in banking and business skill and knowledge development through various channels that the Bank may provide, including self‑study assignments, computer‑based training, one‑on‑one instruction, and group instruction.
Proactively and regularly increase working knowledge of bank policies and procedures.
Closely adhere to the Bank's Information Security policies and procedures, ensuring that the handling, processing, and storage of all customer and confidential or proprietary bank information are done in a secure manner and environment.
Adhere to bank policies and procedures designed to comply with federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other record‑keeping requirements.
Regular, consistent, and punctual attendance at the employer's facility.
Qualifications Education and Experience
Position requires a high school diploma or equivalent.
Preferred 1–2 years of experience in banking or the financial services industry.
Knowledge, Skills, and Abilities
Working knowledge of deposit accounts.
Excellent written and verbal communication skills, effective analytical skills, and organizational skills.
Ability to accept instruction, prioritize, follow‑through on work assignments with minimal supervision, and work in a team environment.
Working knowledge of or ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.
Demonstrated experience with Microsoft Office – Excel, Word and electronic communication systems.
Benefits
Paid time off for vacation, sick days and holidays.
Health insurance.
Stock options.
Bonus programs.
401(k) plan.
Paid parental leave.
Life and AD&D insurance.
Long‑term disability.
Tuition reimbursement.
Employee assistance programs.
Pre‑tax health and dependent‑care spending plans.
EEO Statement We are committed to Equal Employment Opportunity and affirmative action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally‑protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.
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