IT Asset Management Specialist
Riverstone Logistics, Charlotte, NC, United States
Overview
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. RLX provides final mile deliveries through dedicated and network models across the United States. Headquartered in Charlotte, NC, RLX has over 700 employees and is seeking new team members who demonstrate leadership and strong communication skills. The IT Asset Management (ITAM) Specialist is the primary owner of RLX's technology asset lifecycle—from procurement through retirement—and serves as a secondary escalation resource for complex support issues. This role emphasizes asset governance and operational discipline, data-driven portfolio management, and the ability to step into Tier 2 support escalations when needed. You will work closely with the Service Desk Manager, IT leadership, and cross-functional teams to ensure RLX's technology environment is well-managed, accurately tracked, and continuously improving. What You’ll Own
IT Asset Management
Lifecycle Ownership: Manage the full lifecycle of all IT hardware and software assets—acquisition, deployment, maintenance, refresh, and disposal—in compliance with RLX policy and industry best practices. Asset Tracking & Accuracy: Maintain a complete, accurate inventory within the ITAM platform. Conduct regular audits (physical and system-based) to ensure records reflect ground truth. Procurement Support: Partner with the Service Desk Manager and IT leadership to support hardware and software procurement, including vendor coordination, purchase order processing, and receiving validation. Deployment & Configuration: Image, configure, and deploy endpoint devices (laptops, desktops, peripherals) to RLX Extra Milers in a timely and consistent manner, following standardized build processes. Software License Compliance: Track software entitlements and license utilization; flag risks proactively; support audit readiness and compliance reporting. Decommissioning & Disposal: Manage secure decommissioning and disposal of retired assets per data security requirements and applicable regulations (e.g., NIST media sanitization guidelines). Reporting & Forecasting: Generate regular asset reports covering utilization, refresh timelines, cost data, and lifecycle status. Provide insights to support IT budgeting and capital planning. Vendor & Warranty Coordination: Track warranties, support contracts, and maintenance agreements. Initiate vendor RMAs and service requests as needed. Tier 2 Service Desk Support
Escalation Handling: Serve as the primary escalation point for Tier 1 tickets requiring deeper technical investigation, elevated access, or cross-system troubleshooting. Endpoint & Application Support: Diagnose and resolve complex issues across Windows OS, Microsoft 365, Active Directory/Entra ID, endpoint security tools, and enterprise SaaS applications. User Access Management: Provision and deprovision user accounts, manage group memberships and permissions, and support onboarding/offboarding workflows in coordination with HR and IT. Network & Connectivity Troubleshooting: Assist with end-user connectivity issues (Wi-Fi, VPN, remote access) and escalate infrastructure-level issues to the appropriate team. Documentation & Knowledge Base: Write clear, reusable documentation for recurring issues, common fixes, and known workarounds. Contribute to the IT knowledge base. SLA Adherence: Manage ticket queues with a service mindset—respond within SLA, communicate proactively with end users, and close tickets with documented resolution. Continuous Improvement: Identify recurring issues and surface root cause findings to the Service Desk Manager. Recommend process or tooling improvements to reduce ticket volume and improve resolution time. Project Support: Contribute to IT projects, system rollouts, infrastructure upgrades, and office technology initiatives as assigned. Competencies
Customer Focus Drive for Results Ethics and Values Problem Solving Functional/Technical Skills Technical Learning Intellectual Horsepower Timely Decision Making Process Management Total Work Systems Informing Listening Minimum Qualifications
Education & Experience
Bachelor\'s degree in Information Technology, Computer Science, Business Administration, or equivalent professional experience 5–7 years of combined experience in IT asset management, endpoint support, or a Tier 2/helpdesk technician role Experience supporting 200+ user environments preferred Technical Skills
Proficiency with ITAM/ITSM platforms (e.g., Jira Service Management, ServiceNow, Freshservice, or similar) Windows 10/11 and macOS endpoint support, imaging, and configuration Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune/Endpoint Manager) Active Directory and/or Azure AD/Entra ID — user and group management, GPO basics Endpoint security tools (antivirus, EDR, disk encryption) Networking fundamentals (DNS, DHCP, TCP/IP, VPN) Asset management workflows: procurement, deployment, auditing, and disposal Skills & Attributes
Strong organizational skills with attention to detail Clear written and verbal communication Self-directed and accountable; able to manage multiple priorities Service-oriented mindset Comfortable in a fast-paced, operational environment Preferred Qualifications
CompTIA A+, Network+, or Security+ certification ITIL Foundation certification Certified IT Asset Manager (CITAM) or CHAMP Experience with Microsoft Intune or other MDM/UEM platforms Scripting (PowerShell) for automation Experience supporting a distributed workforce Background in logistics, transportation, or operations-driven industries Physical Demands and Work Environment
This is an on-site, full-time role based at RLX\'s Charlotte, NC headquarters. The employee will work at a desk and computer workstation and may move throughout office and warehouse areas to deploy, retrieve, or audit assets. Occasional lifting of IT equipment up to 100 pounds may be required. Extended hours may be necessary during system incidents or major deployments. Travel up to 15% may be required to support asset audits, equipment deployments, and on-site troubleshooting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Note
This job description does not create a contract of employment and is subject to change. Riverstone Logistics is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify.
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Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. RLX provides final mile deliveries through dedicated and network models across the United States. Headquartered in Charlotte, NC, RLX has over 700 employees and is seeking new team members who demonstrate leadership and strong communication skills. The IT Asset Management (ITAM) Specialist is the primary owner of RLX's technology asset lifecycle—from procurement through retirement—and serves as a secondary escalation resource for complex support issues. This role emphasizes asset governance and operational discipline, data-driven portfolio management, and the ability to step into Tier 2 support escalations when needed. You will work closely with the Service Desk Manager, IT leadership, and cross-functional teams to ensure RLX's technology environment is well-managed, accurately tracked, and continuously improving. What You’ll Own
IT Asset Management
Lifecycle Ownership: Manage the full lifecycle of all IT hardware and software assets—acquisition, deployment, maintenance, refresh, and disposal—in compliance with RLX policy and industry best practices. Asset Tracking & Accuracy: Maintain a complete, accurate inventory within the ITAM platform. Conduct regular audits (physical and system-based) to ensure records reflect ground truth. Procurement Support: Partner with the Service Desk Manager and IT leadership to support hardware and software procurement, including vendor coordination, purchase order processing, and receiving validation. Deployment & Configuration: Image, configure, and deploy endpoint devices (laptops, desktops, peripherals) to RLX Extra Milers in a timely and consistent manner, following standardized build processes. Software License Compliance: Track software entitlements and license utilization; flag risks proactively; support audit readiness and compliance reporting. Decommissioning & Disposal: Manage secure decommissioning and disposal of retired assets per data security requirements and applicable regulations (e.g., NIST media sanitization guidelines). Reporting & Forecasting: Generate regular asset reports covering utilization, refresh timelines, cost data, and lifecycle status. Provide insights to support IT budgeting and capital planning. Vendor & Warranty Coordination: Track warranties, support contracts, and maintenance agreements. Initiate vendor RMAs and service requests as needed. Tier 2 Service Desk Support
Escalation Handling: Serve as the primary escalation point for Tier 1 tickets requiring deeper technical investigation, elevated access, or cross-system troubleshooting. Endpoint & Application Support: Diagnose and resolve complex issues across Windows OS, Microsoft 365, Active Directory/Entra ID, endpoint security tools, and enterprise SaaS applications. User Access Management: Provision and deprovision user accounts, manage group memberships and permissions, and support onboarding/offboarding workflows in coordination with HR and IT. Network & Connectivity Troubleshooting: Assist with end-user connectivity issues (Wi-Fi, VPN, remote access) and escalate infrastructure-level issues to the appropriate team. Documentation & Knowledge Base: Write clear, reusable documentation for recurring issues, common fixes, and known workarounds. Contribute to the IT knowledge base. SLA Adherence: Manage ticket queues with a service mindset—respond within SLA, communicate proactively with end users, and close tickets with documented resolution. Continuous Improvement: Identify recurring issues and surface root cause findings to the Service Desk Manager. Recommend process or tooling improvements to reduce ticket volume and improve resolution time. Project Support: Contribute to IT projects, system rollouts, infrastructure upgrades, and office technology initiatives as assigned. Competencies
Customer Focus Drive for Results Ethics and Values Problem Solving Functional/Technical Skills Technical Learning Intellectual Horsepower Timely Decision Making Process Management Total Work Systems Informing Listening Minimum Qualifications
Education & Experience
Bachelor\'s degree in Information Technology, Computer Science, Business Administration, or equivalent professional experience 5–7 years of combined experience in IT asset management, endpoint support, or a Tier 2/helpdesk technician role Experience supporting 200+ user environments preferred Technical Skills
Proficiency with ITAM/ITSM platforms (e.g., Jira Service Management, ServiceNow, Freshservice, or similar) Windows 10/11 and macOS endpoint support, imaging, and configuration Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune/Endpoint Manager) Active Directory and/or Azure AD/Entra ID — user and group management, GPO basics Endpoint security tools (antivirus, EDR, disk encryption) Networking fundamentals (DNS, DHCP, TCP/IP, VPN) Asset management workflows: procurement, deployment, auditing, and disposal Skills & Attributes
Strong organizational skills with attention to detail Clear written and verbal communication Self-directed and accountable; able to manage multiple priorities Service-oriented mindset Comfortable in a fast-paced, operational environment Preferred Qualifications
CompTIA A+, Network+, or Security+ certification ITIL Foundation certification Certified IT Asset Manager (CITAM) or CHAMP Experience with Microsoft Intune or other MDM/UEM platforms Scripting (PowerShell) for automation Experience supporting a distributed workforce Background in logistics, transportation, or operations-driven industries Physical Demands and Work Environment
This is an on-site, full-time role based at RLX\'s Charlotte, NC headquarters. The employee will work at a desk and computer workstation and may move throughout office and warehouse areas to deploy, retrieve, or audit assets. Occasional lifting of IT equipment up to 100 pounds may be required. Extended hours may be necessary during system incidents or major deployments. Travel up to 15% may be required to support asset audits, equipment deployments, and on-site troubleshooting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Note
This job description does not create a contract of employment and is subject to change. Riverstone Logistics is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify.
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