Intake Specialist
Baxter Healthcare, Saint Paul, MN, United States
Your role at Baxter
As an Intake Specialist for our Respiratory Health business unit, you will have a critical role in interfacing with new and existing patients, while continuing to exceed customer expectations. These include establishing initial contact with patients/caregivers, verifying insurance benefits, and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment.
This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in‑home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.
What you will be doing at Baxter
Verify insurance benefits, payer requirements, and assess coverage to support clean claims and revenue accuracy
Collect, validate, and accurately document patient medical, insurance, and demographic information through patient/caregiver interviews
Review face‑to‑face documentation and evaluate eligibility and risk prior to device shipment
Educate patients/caregivers on therapy benefits, adherence, and financial responsibility, including payment plans and financial assistance
Initiate and manage required documentation (TCR, ABN, waivers) and follow up on forms and applications as needed
Maintain timely, accurate documentation of all communications and events in compliance with policies and regulations
Collaborate cross‑functionally with internal teams, Sales Enablement, and Account Executives to coordinate training and optimize patient outcomes
Facilitate ongoing patient follow‑up and manage device returns when therapy is no longer beneficial
What you will bring to Baxter
3+ years relevant experience, preferably in health insurance and/or durable medical equipment.
Associate degree or higher.
High level of reasoning ability to successfully resolve a variety of patient and business issues.
Exceptional written, verbal, and interpersonal communication and presentation skills.
Proficient in Microsoft Office Software.
Third Party payer experience.
Experience with TIMS.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. This position has a base salary range of $51,200 to $70,400. The actual salary may vary based upon several factors including relevant skills/experience, time in the role, business line, and geographic/office location.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
US Benefits at Baxter (except for Puerto Rico) Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well‑being benefits include medical and dental coverage that starts on day one, as well as insurance coverage for basic life, accident, short‑term and long‑term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. This package is designed to support your well‑being and success.
Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in‑home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.
What you will be doing at Baxter
Verify insurance benefits, payer requirements, and assess coverage to support clean claims and revenue accuracy
Collect, validate, and accurately document patient medical, insurance, and demographic information through patient/caregiver interviews
Review face‑to‑face documentation and evaluate eligibility and risk prior to device shipment
Educate patients/caregivers on therapy benefits, adherence, and financial responsibility, including payment plans and financial assistance
Initiate and manage required documentation (TCR, ABN, waivers) and follow up on forms and applications as needed
Maintain timely, accurate documentation of all communications and events in compliance with policies and regulations
Collaborate cross‑functionally with internal teams, Sales Enablement, and Account Executives to coordinate training and optimize patient outcomes
Facilitate ongoing patient follow‑up and manage device returns when therapy is no longer beneficial
What you will bring to Baxter
3+ years relevant experience, preferably in health insurance and/or durable medical equipment.
Associate degree or higher.
High level of reasoning ability to successfully resolve a variety of patient and business issues.
Exceptional written, verbal, and interpersonal communication and presentation skills.
Proficient in Microsoft Office Software.
Third Party payer experience.
Experience with TIMS.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. This position has a base salary range of $51,200 to $70,400. The actual salary may vary based upon several factors including relevant skills/experience, time in the role, business line, and geographic/office location.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
US Benefits at Baxter (except for Puerto Rico) Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well‑being benefits include medical and dental coverage that starts on day one, as well as insurance coverage for basic life, accident, short‑term and long‑term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. This package is designed to support your well‑being and success.
Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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