Policy Processor - New Business
CVS Health, Franklin, TN, United States
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary The Policy Processor is responsible for accurately reviewing and issuing new insurance applications within the New Business department. This role supports the timely and accurate processing of Final Expense, Ancillary, and/or Medicare Supplement policies by following established procedures and collaborating with team members across underwriting, fulfillment, and data entry. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast‑paced environment with a strong focus on quality and turnaround time.
Job Description
Review new insurance applications for accuracy and completeness
Process and issue policies according to established guidelines
Identify and document errors or missing information
Work with underwriting, fulfillment, and data entry teams to resolve issues
Escalate customer concerns/issues to leadership for resolution when appropriate.
Meet daily quality and turnaround time expectations
Required Qualifications
1+ years experience in administrative processing, data entry, or production based work environment
6+ months experience reviewing applications and documenting errors, or performing general Quality Audits
Strong attention to detail and organizational skills
Ability to work independently and manage time effectively
Comfortable navigating multiple systems to complete daily tasks
Strong written and verbal communication skills
Preferred Qualifications
Prior experience in insurance operations, data entry, or administrative support
Familiarity with Final Expense, Ancillary, Medicare Supplement products
Experience working in a production or metrics-based environment
Education
High school diploma or GED
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The Typical Pay Range For This Role Is
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/01/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Position Summary The Policy Processor is responsible for accurately reviewing and issuing new insurance applications within the New Business department. This role supports the timely and accurate processing of Final Expense, Ancillary, and/or Medicare Supplement policies by following established procedures and collaborating with team members across underwriting, fulfillment, and data entry. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast‑paced environment with a strong focus on quality and turnaround time.
Job Description
Review new insurance applications for accuracy and completeness
Process and issue policies according to established guidelines
Identify and document errors or missing information
Work with underwriting, fulfillment, and data entry teams to resolve issues
Escalate customer concerns/issues to leadership for resolution when appropriate.
Meet daily quality and turnaround time expectations
Required Qualifications
1+ years experience in administrative processing, data entry, or production based work environment
6+ months experience reviewing applications and documenting errors, or performing general Quality Audits
Strong attention to detail and organizational skills
Ability to work independently and manage time effectively
Comfortable navigating multiple systems to complete daily tasks
Strong written and verbal communication skills
Preferred Qualifications
Prior experience in insurance operations, data entry, or administrative support
Familiarity with Final Expense, Ancillary, Medicare Supplement products
Experience working in a production or metrics-based environment
Education
High school diploma or GED
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The Typical Pay Range For This Role Is
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/01/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr