Sales & Marketing Support Specialist
EmergencyMD, Albany, OR, United States
Sales & Marketing Support Specialist
Mennonite Village is seeking a Sales & Marketing Support Specialist who brings organization, creativity, and compassion to every interaction. In this vital role, you'll support our Sales & Marketing team while serving as a welcoming guide for seniors and families exploring life at our Continuing Care Retirement Community (CCRC).
What You'll Do Be a Warm & Professional First Impression
Serve as a primary point of contact by answering incoming calls and managing a multi-line phone system
Respond promptly and professionally to inquiries from prospective residents and families
Schedule and coordinate tours, appointments, and follow-ups
Conduct engaging, informative community tours that showcase life at Mennonite Village
Communicate the benefits, lifestyle, and mission of our community with clarity and heart
Build and nurture relationships using phone, email, written communication, and in-person interactions
Support Sales & CRM Operations
Maintain accurate and up-to-date records in the CRM system
Track leads, inquiries, and follow‑up activities to support the sales pipeline
Assist with reporting, data entry, and occupancy‑related dashboards
Help ensure smooth, well‑organized sales and marketing processes
Share Our Story & Community Knowledge
Develop a strong understanding of Continuing Care Retirement Communities (CCRCs)
Educate prospects on levels of care across campus, including:
Independent Living
Assisted Living
Memory Care
Skilled Nursing
Use storytelling to communicate Mennonite Village's history, mission, and values
Support Marketing & Social Media
Assist with managing and maintaining our social media presence
Create and schedule engaging, brand‑aligned content
Capture photos and occasional videos of events, amenities, and daily community life
Collaborate with the marketing team on campaigns, outreach, and special projects
What We're Looking For Required Qualifications
Strong verbal and written communication skills
Professional phone presence and customer service experience
Excellent organization skills with strong attention to detail
Ability to manage multiple tasks and priorities effectively
Comfort with technology, including CRM systems and Microsoft Office
Preferred Experience
Background in senior living, healthcare, hospitality, or sales
Familiarity with CCRCs and levels of senior care
Social media management experience (Facebook, Instagram, etc.)
Basic photography skills and an eye for visual storytelling
Digital marketing experience
The Qualities That Set You Apart
Compassionate, patient, and genuinely interested in serving seniors and their families
Positive, team‑oriented attitude
Adaptable, proactive, and solutions‑focused
Professional, polished, and dependable
Pay range, depending on experience: $21.00 to $26.00 per hour
Equal Employment Opportunity Statement Mennonite Village values diversity and inclusion and is committed to equal employment opportunity for all. Employment decisions are based on qualifications, merit, and organizational need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected classification under applicable law. We welcome individuals who share our mission of serving older adults with dignity, respect, and compassion. We are committed to providing a workplace free from discrimination and harassment and to offering reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws for qualified individuals with disabilities.
Criminal background check is required for new hires. Mennonite Village is a drug‑free workplace. In addition, information may be obtained through the Driver and Motor Vehicle Services Division (DMV), court records, and other states' data systems. Fingerprints may be required as part of the check.
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What You'll Do Be a Warm & Professional First Impression
Serve as a primary point of contact by answering incoming calls and managing a multi-line phone system
Respond promptly and professionally to inquiries from prospective residents and families
Schedule and coordinate tours, appointments, and follow-ups
Conduct engaging, informative community tours that showcase life at Mennonite Village
Communicate the benefits, lifestyle, and mission of our community with clarity and heart
Build and nurture relationships using phone, email, written communication, and in-person interactions
Support Sales & CRM Operations
Maintain accurate and up-to-date records in the CRM system
Track leads, inquiries, and follow‑up activities to support the sales pipeline
Assist with reporting, data entry, and occupancy‑related dashboards
Help ensure smooth, well‑organized sales and marketing processes
Share Our Story & Community Knowledge
Develop a strong understanding of Continuing Care Retirement Communities (CCRCs)
Educate prospects on levels of care across campus, including:
Independent Living
Assisted Living
Memory Care
Skilled Nursing
Use storytelling to communicate Mennonite Village's history, mission, and values
Support Marketing & Social Media
Assist with managing and maintaining our social media presence
Create and schedule engaging, brand‑aligned content
Capture photos and occasional videos of events, amenities, and daily community life
Collaborate with the marketing team on campaigns, outreach, and special projects
What We're Looking For Required Qualifications
Strong verbal and written communication skills
Professional phone presence and customer service experience
Excellent organization skills with strong attention to detail
Ability to manage multiple tasks and priorities effectively
Comfort with technology, including CRM systems and Microsoft Office
Preferred Experience
Background in senior living, healthcare, hospitality, or sales
Familiarity with CCRCs and levels of senior care
Social media management experience (Facebook, Instagram, etc.)
Basic photography skills and an eye for visual storytelling
Digital marketing experience
The Qualities That Set You Apart
Compassionate, patient, and genuinely interested in serving seniors and their families
Positive, team‑oriented attitude
Adaptable, proactive, and solutions‑focused
Professional, polished, and dependable
Pay range, depending on experience: $21.00 to $26.00 per hour
Equal Employment Opportunity Statement Mennonite Village values diversity and inclusion and is committed to equal employment opportunity for all. Employment decisions are based on qualifications, merit, and organizational need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected classification under applicable law. We welcome individuals who share our mission of serving older adults with dignity, respect, and compassion. We are committed to providing a workplace free from discrimination and harassment and to offering reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws for qualified individuals with disabilities.
Criminal background check is required for new hires. Mennonite Village is a drug‑free workplace. In addition, information may be obtained through the Driver and Motor Vehicle Services Division (DMV), court records, and other states' data systems. Fingerprints may be required as part of the check.
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