Sales & Marketing Support Specialist

Sales & Marketing Support Specialist Mennonite Village is seeking a Sales & Marketing Support Specialist who brings organization, creativity, and compassion to every interaction. In this vital role, you'll support our Sales & Marketing team while serving as a welcoming guide for seniors and families exploring life at our Continuing Care Retirement Community (CCRC). What You'll Do Be a Warm & Professional First Impression Serve as a primary point of contact by answering incoming calls and managing a multi-line phone system Respond promptly and professionally to inquiries from prospective residents and families Schedule and coordinate tours, appointments, and follow-ups Conduct engaging, informative community tours that showcase life at Mennonite Village Communicate the benefits, lifestyle, and mission of our community with clarity and heart Build and nurture relationships using phone, email, written communication, and in-person interactions Support Sales & CRM Operations Maintain accurate and up-to-date records in the CRM system Track leads, inquiries, and follow‑up activities to support the sales pipeline Assist with reporting, data entry, and occupancy‑related dashboards Help ensure smooth, well‑organized sales and marketing processes Share Our Story & Community Knowledge Develop a strong understanding of Continuing Care Retirement Communities (CCRCs) Educate prospects on levels of care across campus, including: Independent Living Assisted Living Memory Care Skilled Nursing Use storytelling to communicate Mennonite Village's history, mission, and values Support Marketing & Social Media Assist with managing and maintaining our social media presence Create and schedule engaging, brand‑aligned content Capture photos and occasional videos of events, amenities, and daily community life Collaborate with the marketing team on campaigns, outreach, and special projects What We're Looking For Required Qualifications Strong verbal and written communication skills Professional phone presence and customer service experience Excellent organization skills with strong attention to detail Ability to manage multiple tasks and priorities effectively Comfort with technology, including CRM systems and Microsoft Office Preferred Experience Background in senior living, healthcare, hospitality, or sales Familiarity with CCRCs and levels of senior care Social media management experience (Facebook, Instagram, etc.) Basic photography skills and an eye for visual storytelling Digital marketing experience The Qualities That Set You Apart Compassionate, patient, and genuinely interested in serving seniors and their families Positive, team‑oriented attitude Adaptable, proactive, and solutions‑focused Professional, polished, and dependable Pay range, depending on experience: $21.00 to $26.00 per hour Equal Employment Opportunity Statement Mennonite Village values diversity and inclusion and is committed to equal employment opportunity for all. Employment decisions are based on qualifications, merit, and organizational need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected classification under applicable law. We welcome individuals who share our mission of serving older adults with dignity, respect, and compassion. We are committed to providing a workplace free from discrimination and harassment and to offering reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws for qualified individuals with disabilities. Criminal background check is required for new hires. Mennonite Village is a drug‑free workplace. In addition, information may be obtained through the Driver and Motor Vehicle Services Division (DMV), court records, and other states' data systems. Fingerprints may be required as part of the check. #J-18808-Ljbffr