Customer Support Representative
LHH, Blue Ash, OH, United States
We are seeking a reliable and customer‑focused Customer Support Representative to support a high‑volume customer support operation in Blue Ash, OH. This role is well‑suited for individuals who thrive in fast‑paced environments, enjoy problem‑solving, and are committed to delivering a positive customer experience. This position is expected to last at least 5 months with the potential to extend or convert to permanent based on needs and performance.
This position is 100% onsite, Monday through Friday, 9:00 AM – 6:00 PM.
Responsibilities
Handle a high volume of inbound customer inquiries, providing accurate, professional, and timely assistance
Troubleshoot customer issues while maintaining established service and quality standards
Professionally manage escalated concerns, ensuring resolution within defined policies and timelines
Conduct inbound and outbound communications, including callbacks and follow‑ups, to support queue performance
Take ownership of customer issues and collaborate with internal teams and external partners to drive resolution
Apply strong problem‑solving and negotiation skills to resolve issues within role guidelines, escalating when appropriate
Qualifications
1+ year of customer service experience; call center experience preferred but not required
Strong verbal and written communication skills
Detail‑oriented, dependable, and able to multitask in a fast‑paced environment
Comfortable handling high volumes of customer inquiries and resolving complex issues
Ability to work onsite Monday–Friday, 9AM–6PM in Blue Ash, OH
“Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
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This position is 100% onsite, Monday through Friday, 9:00 AM – 6:00 PM.
Responsibilities
Handle a high volume of inbound customer inquiries, providing accurate, professional, and timely assistance
Troubleshoot customer issues while maintaining established service and quality standards
Professionally manage escalated concerns, ensuring resolution within defined policies and timelines
Conduct inbound and outbound communications, including callbacks and follow‑ups, to support queue performance
Take ownership of customer issues and collaborate with internal teams and external partners to drive resolution
Apply strong problem‑solving and negotiation skills to resolve issues within role guidelines, escalating when appropriate
Qualifications
1+ year of customer service experience; call center experience preferred but not required
Strong verbal and written communication skills
Detail‑oriented, dependable, and able to multitask in a fast‑paced environment
Comfortable handling high volumes of customer inquiries and resolving complex issues
Ability to work onsite Monday–Friday, 9AM–6PM in Blue Ash, OH
“Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
#J-18808-Ljbffr