Guest Engagement Specialist-Part-time
Great Lakes Science Center, Cleveland, OH, United States
Guest Engagement Specialist
Position Overview:
Summary The Great Lakes Science Center seeks a creative and resourceful Guest Engagement Specialist to work with a dynamic and diverse group of peers, dedicated to enriching visitor engagement through inquiry‑based learning. A Guest Engagement Specialist is expected to deliver high‑quality, exciting, and fun programs that include but are not limited to: interpretive programming inside Great Lakes Science Center, NASA Glenn Visitor Center, and on the Steamship William G. Mather, maker activities and workshops, scientific demonstrations, theatrical shows, activity carts, and other guest experiences. This is a part‑time position reporting to the Education Operations Manager.
Essential Duties and Responsibilities
Delivers programs such as informal visitor engagement, public demonstrations, interactive cart activities.
Engages guests in traveling exhibitions.
Engages guests on the Steamship.
Assists with group greeting.
Demonstrates an enthusiastic and positive attitude with willingness to learn.
Models best practices in informal education and visitor engagement.
Actively delivers visitor programs while modeling high standards in professionalism, inquiry‑based and hands‑on techniques, interpersonal communication, and guest service philosophy to create a superior visitor experience.
Performs daily operational duties.
Might represent the Science Center at off‑site programs, including outreach programs, science fairs, community events, etc., communicating knowledgeably about current Science Center programs, policies, and procedures, and acting as a positive and enthusiastic spokesperson.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Working Conditions / Physical Requirements This position requires working outdoors for prolonged periods in varied weather conditions, frequently climbing narrow stairwells, and occasionally lifting heavy objects such as supply bins and demonstration props. It may also include working with chemicals and gases including liquid nitrogen, dry ice, nitric acid, hydrogen, and oxygen. Training will be provided. The position also requires weekend, holiday, and evening hours, with scheduled hours varying seasonally; flexibility is required.
Requirements
High School Diploma or equivalent. Preferably a bachelor’s degree (or pursuing) in science, education, theater, or a related field of study.
Customer service experience helpful but not required.
Additional Eligibility Qualifications (K/S/A)
Interpersonal Communication
Group Communication
STEM Background
Reliability
Intrinsic Motivation
Eager to Learn
Additional Information Rate: $15 per hour Must be available weekends.
Benefits
Free Parking
Medical
Dental
Vision
Employee Assistant Program (EAP)
Paid Time Off (PTO) & Paid Holidays
403b Retirement Savings Plan with Match
ASTC Membership
Northeastern Ohio Intermuseum Council (NEOIMC) Membership
And more!
COVID-19 Safety and Guidelines All staff are required to be vaccinated and/or boosted against COVID‑19. Reasonable accommodations will be made for those who cannot take the vaccine due to health or religious reasons.
Equal Employment Opportunity Statement It is the policy of GLSC to provide equal employment opportunities (EEO) free from illegal discrimination, harassment, and retaliation to all qualified applicants for employment without regard to race, color, religious affiliation, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship, immigration status, age, source of income, familial status, marital status, veteran or military status, genetic information, disability, or any other basis protected by applicable law. GLSC complies with applicable state, federal and local laws governing non‑discrimination in employment.
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Summary The Great Lakes Science Center seeks a creative and resourceful Guest Engagement Specialist to work with a dynamic and diverse group of peers, dedicated to enriching visitor engagement through inquiry‑based learning. A Guest Engagement Specialist is expected to deliver high‑quality, exciting, and fun programs that include but are not limited to: interpretive programming inside Great Lakes Science Center, NASA Glenn Visitor Center, and on the Steamship William G. Mather, maker activities and workshops, scientific demonstrations, theatrical shows, activity carts, and other guest experiences. This is a part‑time position reporting to the Education Operations Manager.
Essential Duties and Responsibilities
Delivers programs such as informal visitor engagement, public demonstrations, interactive cart activities.
Engages guests in traveling exhibitions.
Engages guests on the Steamship.
Assists with group greeting.
Demonstrates an enthusiastic and positive attitude with willingness to learn.
Models best practices in informal education and visitor engagement.
Actively delivers visitor programs while modeling high standards in professionalism, inquiry‑based and hands‑on techniques, interpersonal communication, and guest service philosophy to create a superior visitor experience.
Performs daily operational duties.
Might represent the Science Center at off‑site programs, including outreach programs, science fairs, community events, etc., communicating knowledgeably about current Science Center programs, policies, and procedures, and acting as a positive and enthusiastic spokesperson.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Working Conditions / Physical Requirements This position requires working outdoors for prolonged periods in varied weather conditions, frequently climbing narrow stairwells, and occasionally lifting heavy objects such as supply bins and demonstration props. It may also include working with chemicals and gases including liquid nitrogen, dry ice, nitric acid, hydrogen, and oxygen. Training will be provided. The position also requires weekend, holiday, and evening hours, with scheduled hours varying seasonally; flexibility is required.
Requirements
High School Diploma or equivalent. Preferably a bachelor’s degree (or pursuing) in science, education, theater, or a related field of study.
Customer service experience helpful but not required.
Additional Eligibility Qualifications (K/S/A)
Interpersonal Communication
Group Communication
STEM Background
Reliability
Intrinsic Motivation
Eager to Learn
Additional Information Rate: $15 per hour Must be available weekends.
Benefits
Free Parking
Medical
Dental
Vision
Employee Assistant Program (EAP)
Paid Time Off (PTO) & Paid Holidays
403b Retirement Savings Plan with Match
ASTC Membership
Northeastern Ohio Intermuseum Council (NEOIMC) Membership
And more!
COVID-19 Safety and Guidelines All staff are required to be vaccinated and/or boosted against COVID‑19. Reasonable accommodations will be made for those who cannot take the vaccine due to health or religious reasons.
Equal Employment Opportunity Statement It is the policy of GLSC to provide equal employment opportunities (EEO) free from illegal discrimination, harassment, and retaliation to all qualified applicants for employment without regard to race, color, religious affiliation, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship, immigration status, age, source of income, familial status, marital status, veteran or military status, genetic information, disability, or any other basis protected by applicable law. GLSC complies with applicable state, federal and local laws governing non‑discrimination in employment.
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