Parts Outfitter Associate
Bish's RV, Inc., Coldwater, MI, United States
Job Description
Parts Outfitter Associate is responsible for supporting customers, technicians, and internal teams by sourcing, organizing, and distributing RV parts and accessories. This role ensures the right parts are available at the right time, contributing directly to efficient service operations and a superior customer experience. The associate manages inventory, assists customers with product selection, processes orders, and maintains a well‑organized parts department.
Key Objectives
Quickly locate, source, and distribute parts for service jobs, customer orders, and inventory needs
Provide knowledgeable guidance to customers and staff regarding RV parts, accessories, and product compatibility
Maintain proper stock levels, ensure accurate counts, and support timely restocking
Responsibilities
Assist customers in selecting RV parts and accessories that fit their needs, usage, and budget
Support technicians by pulling requested parts, verifying compatibility, and ensuring timely delivery to the service bays
Receive, inspect, and stock incoming parts shipments while maintaining accurate inventory records
Organize parts shelves, storage areas, and displays for accessibility, cleanliness, and visual appeal
Process customer orders in person, by phone, and online, including quotes, invoices, and returns
Maintain knowledge of RV brands, systems, and commonly used components
Communicate with vendors to check availability, pricing, or track special orders
Assist in cycle counts, inventory audits, and resolving discrepancies
Provide recommendations on accessories, upgrades, and add‑on products that enhance customer experience and increase sales
What You’ll Bring
Ability to pass a background and drug test
Alignment with the company’s vision, mission, and core values in all interactions
Experience in RV parts, automotive parts, hardware retail, or a similar environment (preferred but not required)
Strong customer service and communication skills
Basic understanding of RV or vehicle systems (electrical, plumbing, HVAC, appliance)
Organization, multitasking, and inventory management skills in a fast‑paced environment
Comfort with computers and parts‑management software
Attention to detail and willingness to learn technical aspects of RV components
Expected Results
Accurate and timely delivery of parts to customers and technicians
Improved service workflow due to efficient parts management
High customer satisfaction through knowledgeable and friendly assistance
Reduced inventory errors, stockouts, and service delays
Well‑organized parts department that supports efficient daily operations
Resources
Parts management and inventory software tools
Vendor catalogs, OEM parts guides, and technical reference materials
Support from purchasing, service, and customer service teams
Training on RV systems, product lines, and parts‑management best practices
Organized storage areas, displays, and equipment for stocking and handling parts
Perks
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401(K) matching
Employee discounts
Company‑paid life insurance
Gym membership reimbursement
Opportunities for advancement
Annual incentive trip for Top Performers
RV borrowing program
Partner insurance agency for personalized quotes on home, auto, RV, and specialty insurance products
Incredible team culture
Equal Opportunity Employer We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish’s RV honors our military service members, veterans, and their family members by being a military‑friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
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Key Objectives
Quickly locate, source, and distribute parts for service jobs, customer orders, and inventory needs
Provide knowledgeable guidance to customers and staff regarding RV parts, accessories, and product compatibility
Maintain proper stock levels, ensure accurate counts, and support timely restocking
Responsibilities
Assist customers in selecting RV parts and accessories that fit their needs, usage, and budget
Support technicians by pulling requested parts, verifying compatibility, and ensuring timely delivery to the service bays
Receive, inspect, and stock incoming parts shipments while maintaining accurate inventory records
Organize parts shelves, storage areas, and displays for accessibility, cleanliness, and visual appeal
Process customer orders in person, by phone, and online, including quotes, invoices, and returns
Maintain knowledge of RV brands, systems, and commonly used components
Communicate with vendors to check availability, pricing, or track special orders
Assist in cycle counts, inventory audits, and resolving discrepancies
Provide recommendations on accessories, upgrades, and add‑on products that enhance customer experience and increase sales
What You’ll Bring
Ability to pass a background and drug test
Alignment with the company’s vision, mission, and core values in all interactions
Experience in RV parts, automotive parts, hardware retail, or a similar environment (preferred but not required)
Strong customer service and communication skills
Basic understanding of RV or vehicle systems (electrical, plumbing, HVAC, appliance)
Organization, multitasking, and inventory management skills in a fast‑paced environment
Comfort with computers and parts‑management software
Attention to detail and willingness to learn technical aspects of RV components
Expected Results
Accurate and timely delivery of parts to customers and technicians
Improved service workflow due to efficient parts management
High customer satisfaction through knowledgeable and friendly assistance
Reduced inventory errors, stockouts, and service delays
Well‑organized parts department that supports efficient daily operations
Resources
Parts management and inventory software tools
Vendor catalogs, OEM parts guides, and technical reference materials
Support from purchasing, service, and customer service teams
Training on RV systems, product lines, and parts‑management best practices
Organized storage areas, displays, and equipment for stocking and handling parts
Perks
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401(K) matching
Employee discounts
Company‑paid life insurance
Gym membership reimbursement
Opportunities for advancement
Annual incentive trip for Top Performers
RV borrowing program
Partner insurance agency for personalized quotes on home, auto, RV, and specialty insurance products
Incredible team culture
Equal Opportunity Employer We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish’s RV honors our military service members, veterans, and their family members by being a military‑friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
#J-18808-Ljbffr