Sr. Collections Specialist
U.S. AutoForce, Appleton, WI, United States
Position Summary
The Senior Collection Specialist builds on the responsibilities of Collection Specialist I and II, handling more complex accounts and higher volumes of receivables. This role requires a deeper understanding of collection strategies and customer relationship management, and offers best‑in‑class service to internal and external customers within the finance collections department. We’re looking for someone who possesses strong communication, results‑driven mindset, problem‑solving ability, patience, and out‑of‑the‑box thinking.
Job Responsibilities
Senior Collections Specialist will have successfully met all the requirements of Collections Specialist I & II
Managing a portfolio of complex accounts which includes robust tasks such as analyzing reports, creating spreadsheets, and operating between multiple systems.
Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.
Train and mentor Collection Specialists I and II.
Support special projects or handle specialty areas that require advanced technical knowledge.
Actively engaged and provide best‑in‑class service to our customers nationwide.
Use sound judgement when making decisions and thinking through various scenarios.
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit.
Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization.
Continuously learn and develop self professionally.
Support corporate efforts for safety, government compliance, and all other company policies & procedures.
Perform other related duties as required and assigned.
Qualifications
3–5 years of comparable experience and strong problem‑solving ability.
Effective communicator who understands the importance of listening and being empathetic.
Strong attention to detail and deadlines.
Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related tools.
Possess strong technical skills.
Equal Employment Opportunity U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic.
Contact 40-40-810-8004
#J-18808-Ljbffr
Job Responsibilities
Senior Collections Specialist will have successfully met all the requirements of Collections Specialist I & II
Managing a portfolio of complex accounts which includes robust tasks such as analyzing reports, creating spreadsheets, and operating between multiple systems.
Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.
Train and mentor Collection Specialists I and II.
Support special projects or handle specialty areas that require advanced technical knowledge.
Actively engaged and provide best‑in‑class service to our customers nationwide.
Use sound judgement when making decisions and thinking through various scenarios.
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit.
Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization.
Continuously learn and develop self professionally.
Support corporate efforts for safety, government compliance, and all other company policies & procedures.
Perform other related duties as required and assigned.
Qualifications
3–5 years of comparable experience and strong problem‑solving ability.
Effective communicator who understands the importance of listening and being empathetic.
Strong attention to detail and deadlines.
Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related tools.
Possess strong technical skills.
Equal Employment Opportunity U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic.
Contact 40-40-810-8004
#J-18808-Ljbffr