Account Manager I - Baltimore, MD
ABF Freight, Baltimore, MD, United States
Job Summary
Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
Responsibilities
Make sales calls and presentations to customers of all sizes
Conduct calls and face‑to‑face meetings with customers
Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
Manage business relationships and entertain customers
Develop sales strategies and a comprehensive understanding of customers’ business models
Work in a team setting to accomplish goals
Create service solutions for customers' unique business problems, and initiate pricing
Identify customer challenges; develop and implement solutions to create opportunities
Complete itinerary and call report as required by Company guidelines and IRS regulations
Maintain a positive, customer‑focused attitude in a highly intense environment
Negotiate service requirements and prices; establish service packages
Maintain accurate territory account information in ArcBest database
Obtain and develop new accounts utilizing Company techniques and methods
Collaborate with customers, front‑line management, and various ArcBest departments
Interact with all employees and customers in a professional and courteous manner
Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
Complete monthly sales audit reports and expense reports, as company guidelines require
Aggressively pursue customers using networking, social media, customer referrals, etc.
Maintain and grow expertise of ArcBest service offerings
Exhibit excellent customer service
Assist in collection process and cargo claim prevention, as needed
Other duties and projects, as assigned
Requirements Education:
Bachelor's Degree, preferred
Relevant experience will be considered.
Experience:
Transportation industry and related sales experience, preferred
Computer Skills:
Proficient in Microsoft Office Suite.
Certifications:
Current and legal driver's license to operate motor vehicle.
Additional Requirements:
Knowledge of business solutions, competitors, and decision makers, preferred
Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
Competencies:
Addressing Customer Needs
Cross‑Selling
Negotiating
Perseverance and Follow‑Through
Problem Solving
Relationship Management
Sales Closing and Agreements
Selling
Work Hours
Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
Travel Requirements
Minimal (0%–25%)
Compensation
This is a salary position paid biweekly.
Variable compensation is included.
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Responsibilities
Make sales calls and presentations to customers of all sizes
Conduct calls and face‑to‑face meetings with customers
Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
Manage business relationships and entertain customers
Develop sales strategies and a comprehensive understanding of customers’ business models
Work in a team setting to accomplish goals
Create service solutions for customers' unique business problems, and initiate pricing
Identify customer challenges; develop and implement solutions to create opportunities
Complete itinerary and call report as required by Company guidelines and IRS regulations
Maintain a positive, customer‑focused attitude in a highly intense environment
Negotiate service requirements and prices; establish service packages
Maintain accurate territory account information in ArcBest database
Obtain and develop new accounts utilizing Company techniques and methods
Collaborate with customers, front‑line management, and various ArcBest departments
Interact with all employees and customers in a professional and courteous manner
Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
Complete monthly sales audit reports and expense reports, as company guidelines require
Aggressively pursue customers using networking, social media, customer referrals, etc.
Maintain and grow expertise of ArcBest service offerings
Exhibit excellent customer service
Assist in collection process and cargo claim prevention, as needed
Other duties and projects, as assigned
Requirements Education:
Bachelor's Degree, preferred
Relevant experience will be considered.
Experience:
Transportation industry and related sales experience, preferred
Computer Skills:
Proficient in Microsoft Office Suite.
Certifications:
Current and legal driver's license to operate motor vehicle.
Additional Requirements:
Knowledge of business solutions, competitors, and decision makers, preferred
Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
Competencies:
Addressing Customer Needs
Cross‑Selling
Negotiating
Perseverance and Follow‑Through
Problem Solving
Relationship Management
Sales Closing and Agreements
Selling
Work Hours
Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
Travel Requirements
Minimal (0%–25%)
Compensation
This is a salary position paid biweekly.
Variable compensation is included.
#J-18808-Ljbffr