Account Manager I - Baltimore, MD

Job Summary Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. Responsibilities Make sales calls and presentations to customers of all sizes Conduct calls and face‑to‑face meetings with customers Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share Manage business relationships and entertain customers Develop sales strategies and a comprehensive understanding of customers’ business models Work in a team setting to accomplish goals Create service solutions for customers' unique business problems, and initiate pricing Identify customer challenges; develop and implement solutions to create opportunities Complete itinerary and call report as required by Company guidelines and IRS regulations Maintain a positive, customer‑focused attitude in a highly intense environment Negotiate service requirements and prices; establish service packages Maintain accurate territory account information in ArcBest database Obtain and develop new accounts utilizing Company techniques and methods Collaborate with customers, front‑line management, and various ArcBest departments Interact with all employees and customers in a professional and courteous manner Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs Complete monthly sales audit reports and expense reports, as company guidelines require Aggressively pursue customers using networking, social media, customer referrals, etc. Maintain and grow expertise of ArcBest service offerings Exhibit excellent customer service Assist in collection process and cargo claim prevention, as needed Other duties and projects, as assigned Requirements Education: Bachelor's Degree, preferred Relevant experience will be considered. Experience: Transportation industry and related sales experience, preferred Computer Skills: Proficient in Microsoft Office Suite. Certifications: Current and legal driver's license to operate motor vehicle. Additional Requirements: Knowledge of business solutions, competitors, and decision makers, preferred Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred Competencies: Addressing Customer Needs Cross‑Selling Negotiating Perseverance and Follow‑Through Problem Solving Relationship Management Sales Closing and Agreements Selling Work Hours Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events. Travel Requirements Minimal (0%–25%) Compensation This is a salary position paid biweekly. Variable compensation is included. #J-18808-Ljbffr