Field Service Representative
Persistent Systems, Minot, ND, United States
Job Description & Responsibilities
We are seeking onsite FSR’s to be critical members of the Persistent Systems, LLC Field Technical Service and Support (FT2S) team supporting Air Force programs in Minot, ND.
As a Field Service Representative (FSR) with Persistent Systems, LLC, you will deliver dependable, professional, and compliant on‑site support for government contracts and mission‑critical operations. In this role, you will ensure that systems, users, and services consistently meet contractual performance standards through structured training, proactive maintenance, and effective sustainment practices.
You will also perform hands‑on technical tasks, including equipment maintenance using bucket trucks at heights of approximately 60 feet. Additionally, you will support performance tracking, maintain accurate documentation, and ensure readiness for audits and reporting requirements.
Position Responsibilities
Maintain: Perform preventative and corrective maintenance in accordance with contractual maintenance standards and schedules
Maintain: Install, inspect, repair, and troubleshoot equipment comprised of both fixed and mobile infrastructure, including pole‑mounted and elevated locations, both indoors and outdoors
Maintain: Safely operate bucket trucks equipment to perform work at heights up to 60 feet
Maintain: Execute installation, upgrades and repairs following approved technical baselines, SOPs and contract deliverables
Sustain: Support long‑term system readiness and contract sustainment objectives
Sustain: Maintain accurate asset records, configuration data and lifecycle documentation
Sustain: Identify recurring issues, risks to performance metrics and improvement opportunities
Sustain: Support continuity of operations and surge requirements as defined by contract
Train: Conduct training classes for all levels of system end users
Train: Provide hands‑on instruction and operational guidance aligned with contract requirements
Train: Reinforce safety standards, approved procedures, and configuration baselines
Train: Assist in capturing lessons learned and updating approved training materials
Job Qualifications & Experience
Minimum Qualifications:
Experience supporting government contracts, regulated environments and/or mission‑critical operations
Demonstrated ability to safely operate bucket trucks
Comfortable working at heights up to 60 feet
Schedule – 4/10 hr. shifts, 0600 or 0900 showtime
Work in both indoor and outdoor environments
Strong troubleshooting and documentation skills
Ability to follow defined procedures and contractual requirements
Proficient with service reporting, ticketing and/or asset management systems
Valid driver’s license with a clean driving record
Must be able to travel up to 25% of the time
Must have or be able to obtain a United States Secret security clearance
Preferred Qualifications:
Air Force Maintenance or Security Forces background and experience
MANET or Wave Relay® experience
Experience supporting LOS and BLOS communications networks
Testing and evaluation experience
A2B Tracking or similar IUID equipment tracking system experience
CompTIA A+ or other certification in accordance with DoDM 8140 Cyber Workforce Qualification Program Matrix, 411 – Technical Support Specialist role
Associate’s degree in computer science, Electrical Engineering or other technical discipline
The base pay for this role can vary from $75,000 - $85,000 a year based on individual qualifications. Eligibility for yearly discretionary bonus. Persistent Systems, LLC offers comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off (sick and vacation time); flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and pet discounts.
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As a Field Service Representative (FSR) with Persistent Systems, LLC, you will deliver dependable, professional, and compliant on‑site support for government contracts and mission‑critical operations. In this role, you will ensure that systems, users, and services consistently meet contractual performance standards through structured training, proactive maintenance, and effective sustainment practices.
You will also perform hands‑on technical tasks, including equipment maintenance using bucket trucks at heights of approximately 60 feet. Additionally, you will support performance tracking, maintain accurate documentation, and ensure readiness for audits and reporting requirements.
Position Responsibilities
Maintain: Perform preventative and corrective maintenance in accordance with contractual maintenance standards and schedules
Maintain: Install, inspect, repair, and troubleshoot equipment comprised of both fixed and mobile infrastructure, including pole‑mounted and elevated locations, both indoors and outdoors
Maintain: Safely operate bucket trucks equipment to perform work at heights up to 60 feet
Maintain: Execute installation, upgrades and repairs following approved technical baselines, SOPs and contract deliverables
Sustain: Support long‑term system readiness and contract sustainment objectives
Sustain: Maintain accurate asset records, configuration data and lifecycle documentation
Sustain: Identify recurring issues, risks to performance metrics and improvement opportunities
Sustain: Support continuity of operations and surge requirements as defined by contract
Train: Conduct training classes for all levels of system end users
Train: Provide hands‑on instruction and operational guidance aligned with contract requirements
Train: Reinforce safety standards, approved procedures, and configuration baselines
Train: Assist in capturing lessons learned and updating approved training materials
Job Qualifications & Experience
Minimum Qualifications:
Experience supporting government contracts, regulated environments and/or mission‑critical operations
Demonstrated ability to safely operate bucket trucks
Comfortable working at heights up to 60 feet
Schedule – 4/10 hr. shifts, 0600 or 0900 showtime
Work in both indoor and outdoor environments
Strong troubleshooting and documentation skills
Ability to follow defined procedures and contractual requirements
Proficient with service reporting, ticketing and/or asset management systems
Valid driver’s license with a clean driving record
Must be able to travel up to 25% of the time
Must have or be able to obtain a United States Secret security clearance
Preferred Qualifications:
Air Force Maintenance or Security Forces background and experience
MANET or Wave Relay® experience
Experience supporting LOS and BLOS communications networks
Testing and evaluation experience
A2B Tracking or similar IUID equipment tracking system experience
CompTIA A+ or other certification in accordance with DoDM 8140 Cyber Workforce Qualification Program Matrix, 411 – Technical Support Specialist role
Associate’s degree in computer science, Electrical Engineering or other technical discipline
The base pay for this role can vary from $75,000 - $85,000 a year based on individual qualifications. Eligibility for yearly discretionary bonus. Persistent Systems, LLC offers comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off (sick and vacation time); flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and pet discounts.
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