Assistant Director for Continuing Education & Summer Programs - 142279
Inside Higher Ed, Cullowhee, NC, United States
Overview
Assistant Director for Continuing Education & Summer Programs - 142279 Western Carolina University Department: Educational Outreach Programs About WCU: Western Carolina University remains highly ranked among employers. Benefits eligible employees have access to comprehensive plans and programs supporting work/life balance. Tuition waivers, on-campus wellness and recreation options, and leave accrual are available as part of our benefits package. Position Summary
The primary location of this position is on-site in Cullowhee, NC. This position is designated as exempt from the State of North Carolina Human Resources Act (EHRA). The Assistant Director plays a central role in supporting Continuing Education and Summer Programs (CESP) at Western Carolina University, serving learners of all ages across both credit and non-credit offerings. You will be the primary point of contact for operational, technical, and student support, helping learners navigate registration, policies, and program logistics with clarity and care. You will manage day-to-day operations, coordinate schedules and communications, and support learning technologies and enrollment systems. You will troubleshoot issues, implement digital solutions, and refine workflows to enhance program delivery. A learner-centered approach, clear communication, and proactive problem-solving are key to ensuring all participants have a positive experience and can succeed in their programs. You will also support program evaluation, budgeting, and reporting, collaborating with colleagues across CESP to improve services and plan for continuous growth. Occasional evenings, weekends, and travel to instructional sites may be required. This role offers an opportunity to make a meaningful impact on a wide range of learners while contributing to a team committed to innovation, quality, and accessibility in continuing education. Responsibilities
Support Continuing Education and Summer Programs (CESP) operations, including day-to-day management, scheduling, communications, and enrollment processes. Assist in troubleshooting issues, implementing digital solutions, and refining workflows to improve program delivery. Provide learner-centered support for registration, policies, and program logistics. Collaborate on program evaluation, budgeting, and reporting with colleagues across CESP. Coordinate learning technologies and ensure accessibility and usability for diverse learners. Occasionally work evenings, weekends, and travel to instructional sites as required. Qualifications
Required Knowledge, Skills, and Abilities
Knowledge of program development, evaluation, and inclusive educational practices; familiarity with budget management and data reporting requirements. Strong written and oral communication, relationship-building, and customer service skills for diverse learners, faculty, staff, and community partners. Ability to manage multiple programs, maintain accurate records, handle sensitive information confidentially, and respond effectively to unique student needs. Proficiency in using technology and learning platforms to support program delivery and enrollment processes. Capacity to plan, organize, and prioritize tasks under high-volume conditions while maintaining attention to detail. Minimum Qualifications
Legally authorized to work in the United States without the need for employment sponsorship. Valid driver’s license. Bachelor’s degree or equivalent combination of training and experience. All degrees must be from appropriately accredited institutions. Preferred Qualifications
Preference will be given to applicants with experience developing or supporting programs for a range of learners, including youth, adult learners, lifelong learners, or international students. Experience in higher education is desirable but not required. Additional Details
Position Type: Permanent Full-Time Special Instructions to Applicants: Applications must be submitted online. Review of applications will begin immediately and continue until a candidate is hired. Please include a cover letter, current resume, and a list of three professional references with complete contact information. For questions, contact Brittany Marshall at bmarshall@email.wcu.edu. AA/EOE. Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, ethnicity, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, political affiliation, National Guard or veteran status, consistent with applicable laws and policies. For accommodations in the application process, please call (828) 227-7218 or email jobs@email.wcu.edu. University Safety: The Western Carolina University Annual Safety Report is available online or by request at the listed offices. This report covers crime statistics, security, and related policies. To apply, please visit: https://jobs.wcu.edu/postings/33342 Copyright ©2025 Jobelephant.com Inc. All rights reserved.
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Assistant Director for Continuing Education & Summer Programs - 142279 Western Carolina University Department: Educational Outreach Programs About WCU: Western Carolina University remains highly ranked among employers. Benefits eligible employees have access to comprehensive plans and programs supporting work/life balance. Tuition waivers, on-campus wellness and recreation options, and leave accrual are available as part of our benefits package. Position Summary
The primary location of this position is on-site in Cullowhee, NC. This position is designated as exempt from the State of North Carolina Human Resources Act (EHRA). The Assistant Director plays a central role in supporting Continuing Education and Summer Programs (CESP) at Western Carolina University, serving learners of all ages across both credit and non-credit offerings. You will be the primary point of contact for operational, technical, and student support, helping learners navigate registration, policies, and program logistics with clarity and care. You will manage day-to-day operations, coordinate schedules and communications, and support learning technologies and enrollment systems. You will troubleshoot issues, implement digital solutions, and refine workflows to enhance program delivery. A learner-centered approach, clear communication, and proactive problem-solving are key to ensuring all participants have a positive experience and can succeed in their programs. You will also support program evaluation, budgeting, and reporting, collaborating with colleagues across CESP to improve services and plan for continuous growth. Occasional evenings, weekends, and travel to instructional sites may be required. This role offers an opportunity to make a meaningful impact on a wide range of learners while contributing to a team committed to innovation, quality, and accessibility in continuing education. Responsibilities
Support Continuing Education and Summer Programs (CESP) operations, including day-to-day management, scheduling, communications, and enrollment processes. Assist in troubleshooting issues, implementing digital solutions, and refining workflows to improve program delivery. Provide learner-centered support for registration, policies, and program logistics. Collaborate on program evaluation, budgeting, and reporting with colleagues across CESP. Coordinate learning technologies and ensure accessibility and usability for diverse learners. Occasionally work evenings, weekends, and travel to instructional sites as required. Qualifications
Required Knowledge, Skills, and Abilities
Knowledge of program development, evaluation, and inclusive educational practices; familiarity with budget management and data reporting requirements. Strong written and oral communication, relationship-building, and customer service skills for diverse learners, faculty, staff, and community partners. Ability to manage multiple programs, maintain accurate records, handle sensitive information confidentially, and respond effectively to unique student needs. Proficiency in using technology and learning platforms to support program delivery and enrollment processes. Capacity to plan, organize, and prioritize tasks under high-volume conditions while maintaining attention to detail. Minimum Qualifications
Legally authorized to work in the United States without the need for employment sponsorship. Valid driver’s license. Bachelor’s degree or equivalent combination of training and experience. All degrees must be from appropriately accredited institutions. Preferred Qualifications
Preference will be given to applicants with experience developing or supporting programs for a range of learners, including youth, adult learners, lifelong learners, or international students. Experience in higher education is desirable but not required. Additional Details
Position Type: Permanent Full-Time Special Instructions to Applicants: Applications must be submitted online. Review of applications will begin immediately and continue until a candidate is hired. Please include a cover letter, current resume, and a list of three professional references with complete contact information. For questions, contact Brittany Marshall at bmarshall@email.wcu.edu. AA/EOE. Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, ethnicity, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, political affiliation, National Guard or veteran status, consistent with applicable laws and policies. For accommodations in the application process, please call (828) 227-7218 or email jobs@email.wcu.edu. University Safety: The Western Carolina University Annual Safety Report is available online or by request at the listed offices. This report covers crime statistics, security, and related policies. To apply, please visit: https://jobs.wcu.edu/postings/33342 Copyright ©2025 Jobelephant.com Inc. All rights reserved.
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