Retention Specialist
The Centers, Cleveland, OH, United States
5209 Detroit Ave, Cleveland, OH 44102, USA
Job Description Job Summary Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to inform program team members. Monitor working job seekers’ job performance, progress and possible challenges for retaining employment, address those challenges, develop retention strategies and maintain communication for up to 1 year. Responsible for developing, managing and matching job seekers to appropriate workforce internship sites, while assisting Workforce Interns in all activities related to obtaining and securing self-sustaining employment.
Job Qualifications
High School Diploma or equivalent required with 4 years of relevant experience required.
Bachelor’s degree in related area preferred.
Exposure to or experience working with clients in transition to finding employment.
Must have demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms).
Requires travel to other facilities and meetings. Must be able to travel between locations, without issues, by way of own means. Driver's license and personal vehicle strongly preferred.
Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.
Bilingual in oral and written English, Spanish required.
Job Duties & Responsibilities
Develop and maintain, at a minimum,monthlycontact with workforce interns, employed clients and supervisors of working clientsto manageany and all challenges that clients might face in retaining employment by providing necessary supportive services.
Develop and implementstrategiesforsuccessfulinternship sitepartnership, job placementsand employment retentionefforts.
Travel toworksites tomeet and support employed El Barrio graduates regularly for up to 1 year of employment.
Assistjob seekersin serving as a liaison with employer and internship sites if needed, in issues related to retentionwith the goal of successful employment retention forlong-termsuccess.
Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and requested.
Conduct research, interviews and collect information necessary for, and produce, client success stories to be utilized in reports, grants and publications.
Maintain, analyze and explain statistics on all aspects of retention and internships for presentations, reports and compliance purposes for both internal and external stakeholders.
About The Centers The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.
Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.
Wellbeing and Benefits Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.
Choice of medical and dental plans
Health Savings Account
Flexible Spending Account for Health and Dependent Care
Vision
Support for continuing education and credential renewal
Life Insurance
Retirement Savings (401k) with a company contribution
Mental Health Support
Employee Assistance Program
Calm Subscription
Short and Longterm Disability
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
5209 Detroit Ave, Cleveland, OH 44102, USA
#J-18808-Ljbffr
Job Description Job Summary Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to inform program team members. Monitor working job seekers’ job performance, progress and possible challenges for retaining employment, address those challenges, develop retention strategies and maintain communication for up to 1 year. Responsible for developing, managing and matching job seekers to appropriate workforce internship sites, while assisting Workforce Interns in all activities related to obtaining and securing self-sustaining employment.
Job Qualifications
High School Diploma or equivalent required with 4 years of relevant experience required.
Bachelor’s degree in related area preferred.
Exposure to or experience working with clients in transition to finding employment.
Must have demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms).
Requires travel to other facilities and meetings. Must be able to travel between locations, without issues, by way of own means. Driver's license and personal vehicle strongly preferred.
Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.
Bilingual in oral and written English, Spanish required.
Job Duties & Responsibilities
Develop and maintain, at a minimum,monthlycontact with workforce interns, employed clients and supervisors of working clientsto manageany and all challenges that clients might face in retaining employment by providing necessary supportive services.
Develop and implementstrategiesforsuccessfulinternship sitepartnership, job placementsand employment retentionefforts.
Travel toworksites tomeet and support employed El Barrio graduates regularly for up to 1 year of employment.
Assistjob seekersin serving as a liaison with employer and internship sites if needed, in issues related to retentionwith the goal of successful employment retention forlong-termsuccess.
Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and requested.
Conduct research, interviews and collect information necessary for, and produce, client success stories to be utilized in reports, grants and publications.
Maintain, analyze and explain statistics on all aspects of retention and internships for presentations, reports and compliance purposes for both internal and external stakeholders.
About The Centers The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.
Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.
Wellbeing and Benefits Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.
Choice of medical and dental plans
Health Savings Account
Flexible Spending Account for Health and Dependent Care
Vision
Support for continuing education and credential renewal
Life Insurance
Retirement Savings (401k) with a company contribution
Mental Health Support
Employee Assistance Program
Calm Subscription
Short and Longterm Disability
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
5209 Detroit Ave, Cleveland, OH 44102, USA
#J-18808-Ljbffr