IT Helpdesk Analyst — First-Line Support & SLA Champion

A leading IT services firm located in Richmond, Virginia, is seeking a Helpdesk Analyst to provide first-level technical support. The ideal candidate will monitor customer infrastructure, manage tickets, and collaborate with cross-functional teams. Strong troubleshooting skills and a working knowledge of ITIL are essential for this role. Experience with ServiceNow or similar tools is necessary. Competitive compensation and growth opportunities are offered. #J-18808-Ljbffr