E-Commerce Manager
My Goodwill, Manitou Springs, CO, United States
E-Commerce Manager
The Manager II, E-Commerce, is responsible for day-to-day operations of E-Commerce and general management of staff and warehouse operations. This position manages several areas of operation to include, but not limited to, E-Books, Shipping, Receiving, Inventory Management, Collectibles, Photography/Listing, Quality Control, Jewelry Processing, and Customer Service. The E-Commerce Manager will be held accountable for the department's performance to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, internal partnering, Key Performance Indicator (KPI) and metric measuring, and the identification of high-quality donated goods. This includes but is not limited to ensuring well written on-line listings, establishing and maintaining departmental Standard Operating Procedure (SOPs) and ensuring loss prevention and safety guidelines are followed, that we utilize pricing algorithms and focus on customer relations. Essential functions include leading efforts in developing the business model in support of Goodwill of Colorado's strategic plans, providing leadership and oversight of all activities for the department to ensure that performance provides satisfactory financial support for the organization, partnering with the E-Commerce Director to set operations and sales annual goals and objectives and capital budget for the department, analyzing and researching variances between actual and budget performance, quickly taking action to minimize any negative variance, synthesizing data-driven reporting with analytical recommendations for action steps to improve results, analyzing workflow processes to recommend and implement process improvements to ensure rapid and efficient operations, providing creative and innovative solutions for efficiency within the department, maintaining positive account health on key selling platforms through monitoring and corrective action plans, collaborating with Retail Management to meet sales objectives and sales forecasts for E-Commerce goals, coordinating training of staff to effectively identify collectable and/or valuable merchandise, directing and maintaining activities by managing sales, production, and shipping, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of staff, ensuring that excellent customer service standards are upheld and that customer service ratings are at an acceptable level, implementing and updating of all SOPs pertinent to the department, tracking and evaluating site user behavior and making recommendations to improve user experience and sales conversion, overseeing purchases and distribution of E-Commerce related supplies and periodically researching vendors for best pricing, quality, and services, reviewing sellers' information on ShopGoodwill.com, Amazon, eBay, and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria, safeguarding company property, reporting known or suspected security and/or theft problems to the Risk Department and Sales/Operations leadership, ensuring the E-Commerce area maintains active participation in the safety committee, implementing procedures in safety, security, and loss prevention; responding to all alarm and police calls, maintaining up-to-date knowledge of and adhere to Goodwill policies, procedures, and safety standards, obtaining certification in all employee positions through completion of On the Job (OJT) documentation, using and becoming certified on pallet jack, walkie stacker, forklift, hand dolly or other equipment or tools to effectively train, oversee safety standards, move and store donated when needed, and being able to work varied schedules to include weekdays, weekends, evenings, and holidays. Qualifications include a High School diploma or equivalent, a Bachelor's degree in Business Administration, Management, or related field is desired; equivalent experience may substitute for degree, a minimum of 5 years' management experience must have significant experience in employee supervision and training, demonstrated expertise in management of E-Commerce systems in an omnichannel retail environment, demonstrated experience in light manufacturing management, with particular attention to inventory, change control, and process management, demonstrated ability to lead the identification and implementation of new systems, best practices, and procedures in the rapidly evolving world of E-Commerce technology, expert knowledge of the regulatory environment surrounding the E-Commerce function in areas such as sales tax, shipping regulations, etc., must be able to demonstrate and hold team accountable for excellent customer service, must possess the ability to communicate effectively, using both oral and written skills, with customers, staff, management peers, and leadership, the aptitude to manage expenses and a revenue budget, able to obtain certification in all employee positions through completion of On the Job (OJT) documentation, uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly or other equipment or tools to effectively train, oversee safety standards, move and store donated when needed, must be able to work varied schedules to include weekdays, weekends, evenings, and holidays, available for after-hours communication for security and/or emergency situations, the incumbent will be required and must have the ability to drive for company business, applicants/employees will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation, applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition. Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify. We promote a Safe & Drug-free Workplace. Physical Requirements Attachment to Job Description Job Title: 620 Manager II, E-Commerce Dept Number: 1005 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Guide to Physical Requirements: Continuously (5-8 hours), Frequently (3-4 hours), Occasionally (1-2 hours), Never Lifting: Heavy (45 lbs & over) - OCCASSIONALY, Moderate (15-44 lbs) - OCCASSIONALY, Light (14 lbs & under) - FREQUENTLY Carrying: Heavy (45 lbs & over) - OCCASSIONALY, Moderate (15-44 lbs) - OCCASSIONALY, Light (14 lbs & under) - FREQUENTLY Pushing/Pulling - FREQUENTLY Reaching: Above Shoulder - OCCASSIONALY, At Shoulder - FREQUENTLY, Below Shoulder - OCCASSIONALY Twisting - OCCASSIONALY Bending - OCCASSIONALY Kneeling/Crawling - OCCASSIONALY Squat - OCCASSIONALY Climbing: Use of legs only (stairs) - OCCASSIONALY, Use of arms & legs (ladders) - OCCASSIONALY Hearing - CONTINUOUSLY Vision: Visual, close - FREQUENTLY, Visual, distant - OCCASSIONALY, Visual, depth perception - FREQUENTLY Hands/Fingers: Simple grasping - FREQUENTLY, Fine Manipulation - CONTINUOUSLY, Repetitive Movements - CONTINUOUSLY Walking - FREQUENTLY Standing - FREQUENTLY Sitting - FREQUENTLY Speaking - CONTINUOUSLY Other, please describe OCCASSIONALY - Driving Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Manager II, E-Commerce, is responsible for day-to-day operations of E-Commerce and general management of staff and warehouse operations. This position manages several areas of operation to include, but not limited to, E-Books, Shipping, Receiving, Inventory Management, Collectibles, Photography/Listing, Quality Control, Jewelry Processing, and Customer Service. The E-Commerce Manager will be held accountable for the department's performance to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, internal partnering, Key Performance Indicator (KPI) and metric measuring, and the identification of high-quality donated goods. This includes but is not limited to ensuring well written on-line listings, establishing and maintaining departmental Standard Operating Procedure (SOPs) and ensuring loss prevention and safety guidelines are followed, that we utilize pricing algorithms and focus on customer relations. Essential functions include leading efforts in developing the business model in support of Goodwill of Colorado's strategic plans, providing leadership and oversight of all activities for the department to ensure that performance provides satisfactory financial support for the organization, partnering with the E-Commerce Director to set operations and sales annual goals and objectives and capital budget for the department, analyzing and researching variances between actual and budget performance, quickly taking action to minimize any negative variance, synthesizing data-driven reporting with analytical recommendations for action steps to improve results, analyzing workflow processes to recommend and implement process improvements to ensure rapid and efficient operations, providing creative and innovative solutions for efficiency within the department, maintaining positive account health on key selling platforms through monitoring and corrective action plans, collaborating with Retail Management to meet sales objectives and sales forecasts for E-Commerce goals, coordinating training of staff to effectively identify collectable and/or valuable merchandise, directing and maintaining activities by managing sales, production, and shipping, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of staff, ensuring that excellent customer service standards are upheld and that customer service ratings are at an acceptable level, implementing and updating of all SOPs pertinent to the department, tracking and evaluating site user behavior and making recommendations to improve user experience and sales conversion, overseeing purchases and distribution of E-Commerce related supplies and periodically researching vendors for best pricing, quality, and services, reviewing sellers' information on ShopGoodwill.com, Amazon, eBay, and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria, safeguarding company property, reporting known or suspected security and/or theft problems to the Risk Department and Sales/Operations leadership, ensuring the E-Commerce area maintains active participation in the safety committee, implementing procedures in safety, security, and loss prevention; responding to all alarm and police calls, maintaining up-to-date knowledge of and adhere to Goodwill policies, procedures, and safety standards, obtaining certification in all employee positions through completion of On the Job (OJT) documentation, using and becoming certified on pallet jack, walkie stacker, forklift, hand dolly or other equipment or tools to effectively train, oversee safety standards, move and store donated when needed, and being able to work varied schedules to include weekdays, weekends, evenings, and holidays. Qualifications include a High School diploma or equivalent, a Bachelor's degree in Business Administration, Management, or related field is desired; equivalent experience may substitute for degree, a minimum of 5 years' management experience must have significant experience in employee supervision and training, demonstrated expertise in management of E-Commerce systems in an omnichannel retail environment, demonstrated experience in light manufacturing management, with particular attention to inventory, change control, and process management, demonstrated ability to lead the identification and implementation of new systems, best practices, and procedures in the rapidly evolving world of E-Commerce technology, expert knowledge of the regulatory environment surrounding the E-Commerce function in areas such as sales tax, shipping regulations, etc., must be able to demonstrate and hold team accountable for excellent customer service, must possess the ability to communicate effectively, using both oral and written skills, with customers, staff, management peers, and leadership, the aptitude to manage expenses and a revenue budget, able to obtain certification in all employee positions through completion of On the Job (OJT) documentation, uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly or other equipment or tools to effectively train, oversee safety standards, move and store donated when needed, must be able to work varied schedules to include weekdays, weekends, evenings, and holidays, available for after-hours communication for security and/or emergency situations, the incumbent will be required and must have the ability to drive for company business, applicants/employees will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation, applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition. Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify. We promote a Safe & Drug-free Workplace. Physical Requirements Attachment to Job Description Job Title: 620 Manager II, E-Commerce Dept Number: 1005 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Guide to Physical Requirements: Continuously (5-8 hours), Frequently (3-4 hours), Occasionally (1-2 hours), Never Lifting: Heavy (45 lbs & over) - OCCASSIONALY, Moderate (15-44 lbs) - OCCASSIONALY, Light (14 lbs & under) - FREQUENTLY Carrying: Heavy (45 lbs & over) - OCCASSIONALY, Moderate (15-44 lbs) - OCCASSIONALY, Light (14 lbs & under) - FREQUENTLY Pushing/Pulling - FREQUENTLY Reaching: Above Shoulder - OCCASSIONALY, At Shoulder - FREQUENTLY, Below Shoulder - OCCASSIONALY Twisting - OCCASSIONALY Bending - OCCASSIONALY Kneeling/Crawling - OCCASSIONALY Squat - OCCASSIONALY Climbing: Use of legs only (stairs) - OCCASSIONALY, Use of arms & legs (ladders) - OCCASSIONALY Hearing - CONTINUOUSLY Vision: Visual, close - FREQUENTLY, Visual, distant - OCCASSIONALY, Visual, depth perception - FREQUENTLY Hands/Fingers: Simple grasping - FREQUENTLY, Fine Manipulation - CONTINUOUSLY, Repetitive Movements - CONTINUOUSLY Walking - FREQUENTLY Standing - FREQUENTLY Sitting - FREQUENTLY Speaking - CONTINUOUSLY Other, please describe OCCASSIONALY - Driving Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.