Dealer Relations Manager
S&P Global, Inc., New York, NY, United States
About the Role:
Grade Level (for internal use):
09
What you will do:
As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.
Possess an in-depth understanding of our software platform functionality, related services and an overview of the technical functionality.
Leverage this knowledge to strategically implement processes and work with executive management, floor management and other departments within the dealership on appropriate usage.
Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships.
Execute launch planning, manage product implementation and deliver initial and ongoing training to meet dealer needs through regular monthly performance visits and the regional team.
Serve as first point of contact for dealer issues and follow up on escalated matters.
Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and teammates on the regional team.
Ensure that product changes, new features and releases are communicated and implemented in a timely manner.
Work as part of a larger team reporting to a Director of Dealer Relations.
Maintain retention and revenue of 20+ accounts.
Travel 80%-100% within the region and nationally as needed.
Hold a valid driver license with no restrictions.
Who you are:
Bachelor’s degree in Business, Management, Marketing or a related field or equivalent experience.
3-5 years professional experience in sales, marketing or customer service in a luxury automotive retail environment.
Significant experience working with CRM tools and comfortable with technology.
Think quickly on your feet and handle ambiguity.
Communicate well orally and in writing and demonstrate business and financial acumen.
Establish rapport and develop meaningful relationships with clients.
Negotiate effectively, seeking win‑win solutions.
Proactively solicit feedback, ask clarifying questions and resolve issues non‑confrontationally.
Perform well as part of a team and independently schedule and prioritize work.
Assess performance and adapt to achieve better results.
Believe in the role and have a vested interest in company success.
Benefits:
Health & Wellness: Health care coverage designed for mind and body.
Flexible Downtime: Generous time off to stay energized.
Continuous Learning: Access a wealth of resources for career growth.
Invest in Your Future: Competitive pay, retirement planning, education program with company‑matched student loan contribution, and financial wellness programs.
Family Friendly Perks: Best‑in‑class benefits for families.
Beyond the Basics: Retail discounts, referral incentives and other perks.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to
EEO.Compliance@spglobal.com
and your request will be forwarded to the appropriate person.
#J-18808-Ljbffr
09
What you will do:
As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.
Possess an in-depth understanding of our software platform functionality, related services and an overview of the technical functionality.
Leverage this knowledge to strategically implement processes and work with executive management, floor management and other departments within the dealership on appropriate usage.
Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships.
Execute launch planning, manage product implementation and deliver initial and ongoing training to meet dealer needs through regular monthly performance visits and the regional team.
Serve as first point of contact for dealer issues and follow up on escalated matters.
Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and teammates on the regional team.
Ensure that product changes, new features and releases are communicated and implemented in a timely manner.
Work as part of a larger team reporting to a Director of Dealer Relations.
Maintain retention and revenue of 20+ accounts.
Travel 80%-100% within the region and nationally as needed.
Hold a valid driver license with no restrictions.
Who you are:
Bachelor’s degree in Business, Management, Marketing or a related field or equivalent experience.
3-5 years professional experience in sales, marketing or customer service in a luxury automotive retail environment.
Significant experience working with CRM tools and comfortable with technology.
Think quickly on your feet and handle ambiguity.
Communicate well orally and in writing and demonstrate business and financial acumen.
Establish rapport and develop meaningful relationships with clients.
Negotiate effectively, seeking win‑win solutions.
Proactively solicit feedback, ask clarifying questions and resolve issues non‑confrontationally.
Perform well as part of a team and independently schedule and prioritize work.
Assess performance and adapt to achieve better results.
Believe in the role and have a vested interest in company success.
Benefits:
Health & Wellness: Health care coverage designed for mind and body.
Flexible Downtime: Generous time off to stay energized.
Continuous Learning: Access a wealth of resources for career growth.
Invest in Your Future: Competitive pay, retirement planning, education program with company‑matched student loan contribution, and financial wellness programs.
Family Friendly Perks: Best‑in‑class benefits for families.
Beyond the Basics: Retail discounts, referral incentives and other perks.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to
EEO.Compliance@spglobal.com
and your request will be forwarded to the appropriate person.
#J-18808-Ljbffr