Dealer Relations Manager
automotiveMastermind Inc., New York, NY, United States
What You Will Do
As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high‑level relationships throughout the entire dealership. You consistently demonstrate a clear, comprehensive understanding of our dealer partners’ goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task‑oriented, articulate, flexible, self‑motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.
Ideal Candidate You have practical experience, a comprehensive understanding, and a strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.
Possess an in‑depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management, and other departments within the dealership on appropriate usage.
Responsible for day‑to‑day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships.
Execute launch planning, manage the product implementation, and deliver initial and ongoing training to meet the needs of the dealers in the area through regular monthly performance visits and the same to the regional team.
Serve as first point of contact for handling dealership issues and follow up on those that have been escalated.
Bring best‑practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team.
Ensure that product changes, new features, and releases are communicated and implemented in a timely manner to their accounts.
This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations.
Responsible for the retention and revenue of 20+ accounts.
Who You Are
BS degree in Business, Management, Marketing or a related field or relevant experience.
3‑5 years of professional experience working in sales, marketing or customer service in a luxury automotive retail environment.
Significant experience working with CRM tools and at ease with technology.
Think quickly on your feet and handle ambiguity.
Communicate well both orally and in writing and demonstrate business and financial acumen in daily work.
Know how to establish rapport and develop meaningful relationships with clients.
Negotiate effectively, finding win‑win solutions to problems.
Proactively solicit feedback, ask clarifying questions, and resolve issues in a non‑confrontational way.
Ability to perform as part of a larger team and work independently to schedule and prioritize work.
Regularly assess personal performance and adapt work to achieve better results.
Must believe in what you do and feel a vested interest in the company’s success.
This role requires 80‑100% travel within the region and nationally as needed.
A valid driver’s license with no restrictions is required to perform the job.
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
Family Friendly Perks: Perks for families and partners.
Beyond the Basics: Retail discounts and referral incentive awards.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
US Candidates Only: The EEO is the Law Poster description discrimination protections under federal law.
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Ideal Candidate You have practical experience, a comprehensive understanding, and a strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.
Possess an in‑depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management, and other departments within the dealership on appropriate usage.
Responsible for day‑to‑day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships.
Execute launch planning, manage the product implementation, and deliver initial and ongoing training to meet the needs of the dealers in the area through regular monthly performance visits and the same to the regional team.
Serve as first point of contact for handling dealership issues and follow up on those that have been escalated.
Bring best‑practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team.
Ensure that product changes, new features, and releases are communicated and implemented in a timely manner to their accounts.
This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations.
Responsible for the retention and revenue of 20+ accounts.
Who You Are
BS degree in Business, Management, Marketing or a related field or relevant experience.
3‑5 years of professional experience working in sales, marketing or customer service in a luxury automotive retail environment.
Significant experience working with CRM tools and at ease with technology.
Think quickly on your feet and handle ambiguity.
Communicate well both orally and in writing and demonstrate business and financial acumen in daily work.
Know how to establish rapport and develop meaningful relationships with clients.
Negotiate effectively, finding win‑win solutions to problems.
Proactively solicit feedback, ask clarifying questions, and resolve issues in a non‑confrontational way.
Ability to perform as part of a larger team and work independently to schedule and prioritize work.
Regularly assess personal performance and adapt work to achieve better results.
Must believe in what you do and feel a vested interest in the company’s success.
This role requires 80‑100% travel within the region and nationally as needed.
A valid driver’s license with no restrictions is required to perform the job.
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
Family Friendly Perks: Perks for families and partners.
Beyond the Basics: Retail discounts and referral incentive awards.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
US Candidates Only: The EEO is the Law Poster description discrimination protections under federal law.
#J-18808-Ljbffr