Default Solutions Processing Specialist (Salt Lake City, Utah)
Regions Bank, Salt Lake City, UT, United States
Job Description
At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.
Primary Responsibilities
Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
Collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Contacts outside parties to collect or clarify documentation
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Skills And Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target: $37,750.00 USD
Median: $44,940.00 USD
Incentive Pay Plans: This job is not incentive eligible.
Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please visit the following URL:
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Salt Lake City UT LOB
Location Salt Lake City, Utah
Equal Opportunity Employer Disabled/Veterans
Application Information Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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Primary Responsibilities
Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
Collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Contacts outside parties to collect or clarify documentation
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Skills And Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target: $37,750.00 USD
Median: $44,940.00 USD
Incentive Pay Plans: This job is not incentive eligible.
Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please visit the following URL:
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Salt Lake City UT LOB
Location Salt Lake City, Utah
Equal Opportunity Employer Disabled/Veterans
Application Information Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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