Elan Sr. Technology Relationship Manager
U.S. Bank, New York, NY, United States
* Serve as the **day-to-day technology relationship owner** for assigned partners* Act as the primary **technology point of contact** for Account Executives and internal stakeholders* Partner closely with Account Management to support relationship growth, renewals, and technology alignment* Coordinate and lead **bi‐monthly digital experience and technology review meetings*** Provide internal teams with context on partner **history, unique technology approaches, and operating models*** Function as **SME for partner solutions**, communicating capabilities, constraints, and dependencies to U.S. Bank teams* Develop and maintain **Partner Technology Roadmaps*** Track, evaluate, and manage **current and future technology solutions**, including those outside standard Connectivity Solutions
+ Examples: Real-Time Payments, Mobile App capabilities, PCSP, batch files* Coordinate with Connectivity Solutions Strategy prior to committing to non‐standard solutions* Follow up on and resolve **out‐of‐bounds technology questions and requests*** Lead requirements discovery and **quarterback new solution intake**, documentation, and approvals* Manage and prioritize the **partner technology backlog*** Produce and deliver **solution usage, performance, and experience reporting*** Review CSAT feedback and partner input to identify improvement opportunities* Drive workflow, platform, and API experience enhancements* Identify trends, risks, and scalability opportunities across partner implementations* Intake and requirements templates* Compliance and audit checklists* Partner communication artifacts* API, certificate, and environment playbooks* Strong background in **B2B technology relationships, integrations, and platform‐based solutions*** Proven experience liaising between business, technical, compliance, and product teams* Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management* Ability to manage complex partner ecosystems with multiple dependencies* Excellent communication skills with both technical and non‐technical stakeholders* Demonstrated ability to manage ambiguity and build new processes or functions* Bachelor’s degree or equivalent relevant experience* 8+ years of experience in technology relationship management, technical account management, or similar roles* Experience working with enterprise partners and regulated environments* Experience in financial services or payments technology* Familiarity with compliance frameworks such as CAT and PRISM* Experience supporting third‐party platforms such as Fiserv or similar providers* Prior experience mentoring or building new operational functions* Experience training and coaching others, with interest in continued people leadershipAt U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. #J-18808-Ljbffr
+ Examples: Real-Time Payments, Mobile App capabilities, PCSP, batch files* Coordinate with Connectivity Solutions Strategy prior to committing to non‐standard solutions* Follow up on and resolve **out‐of‐bounds technology questions and requests*** Lead requirements discovery and **quarterback new solution intake**, documentation, and approvals* Manage and prioritize the **partner technology backlog*** Produce and deliver **solution usage, performance, and experience reporting*** Review CSAT feedback and partner input to identify improvement opportunities* Drive workflow, platform, and API experience enhancements* Identify trends, risks, and scalability opportunities across partner implementations* Intake and requirements templates* Compliance and audit checklists* Partner communication artifacts* API, certificate, and environment playbooks* Strong background in **B2B technology relationships, integrations, and platform‐based solutions*** Proven experience liaising between business, technical, compliance, and product teams* Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management* Ability to manage complex partner ecosystems with multiple dependencies* Excellent communication skills with both technical and non‐technical stakeholders* Demonstrated ability to manage ambiguity and build new processes or functions* Bachelor’s degree or equivalent relevant experience* 8+ years of experience in technology relationship management, technical account management, or similar roles* Experience working with enterprise partners and regulated environments* Experience in financial services or payments technology* Familiarity with compliance frameworks such as CAT and PRISM* Experience supporting third‐party platforms such as Fiserv or similar providers* Prior experience mentoring or building new operational functions* Experience training and coaching others, with interest in continued people leadershipAt U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. #J-18808-Ljbffr