Elan Sr. Technology Relationship Manager
U.S. Bank, Goerkes Corner, WI, United States
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description The Senior Technology Relationship Manager (STRM) is a strategic, partner-facing role responsible for owning and executing the day-to-day technology relationship with key B2B partners. This role works in close partnership with the Account Management team to ensure partner technology solutions are stable, compliant, scalable, and aligned to business objectives. As a newly established function, the STRM serves as both a technology relationship lead and operational quarterback, bridging partners with internal technology, product, compliance, and delivery teams. The role emphasizes governance, execution excellence, proactive communication, and the creation of repeatable processes that enable scale across the partner ecosystem.
Partner Technology Relationship & Account Team Enablement
Serve as the day-to-day technology relationship owner for assigned partners
Act as the primary technology point of contact for Account Executives and internal stakeholders
Partner closely with Account Management to support relationship growth, renewals, and technology alignment
Coordinate and lead bi‑monthly digital experience and technology review meetings
Provide internal teams with context on partner history, unique technology approaches, and operating models
Function as SME for partner solutions, communicating capabilities, constraints, and dependencies to U.S. Bank teams
Governance, Compliance & Risk Management
Own and coordinate partner technology compliance reviews, including CAT submissions and follow-ups
Gather, track, and maintain PRISM documentation and audit evidence
Coordinate CAT approval processes for integrated technology releases (e.g., CardHub, SpendTrack)
Manage partner‑specific technology controls and remediation actions
Ensure timely completion of attestations, reviews, and risk‑related action items
Solution & Technology Portfolio Management
Develop and maintain Partner Technology Roadmaps
Track, evaluate, and manage current and future technology solutions, including those outside standard Connectivity Solutions
Examples: Real‑Time Payments, Mobile App capabilities, PCSP, batch files
Coordinate with Connectivity Solutions Strategy prior to committing to non‑standard solutions
Follow up on and resolve out‑of‑bounds technology questions and requests
Lead requirements discovery and quarterback new solution intake, documentation, and approvals
Manage and prioritize the partner technology backlog
API, Platform & Certificate Management
Coordinate API version management and lifecycle planning with partners and internal platform teams
Act as point of contact for certificates, secrets, and keys, including renewals and partner communications
Monitor and report on API usage, performance, and stability
Translate platform and API updates into business‑friendly communications for partners
Ensure partner alignment with platform standards and lifecycle expectations
Delivery, Support & Issue Management
Manage and triage a backlog of partner and internal technology requests
Triage production issues and actively engage in Production Support channels
Assist with testing, troubleshooting, and ticket resolution
Manage downtime communications and escalation, including understanding internal development and environment cycles
Ensure proactive, transparent communication to highly integrated partners
Testing, UAT & Release Management
Own UAT environment management, including refresh coordination and account conditioning
Support test data setup and post‑refresh ad hoc testing requests
Coordinate partner testing for Elan and Fiserv technology updates
Manage partner release readiness, validation, and sign‑off activities
Drive proactive technology change communication across Elan and Fiserv platforms
Reporting, Insights & Continuous Improvement
Produce and deliver solution usage, performance, and experience reporting
Review CSAT feedback and partner input to identify improvement opportunities
Drive workflow, platform, and API experience enhancements
Identify trends, risks, and scalability opportunities across partner implementations
Training, Leadership & Function Development
Act as a player/coach, mentoring future Technology Relationship Managers
Define and document standard operating processes for onboarding, governance, compliance, UAT, and releases
Create repeatable work products, including:
Intake and requirements templates
Compliance and audit checklists
Partner communication artifacts
API, certificate, and environment playbooks
Improve efficiency through process standardization and reduced manual effort
Help establish the long‑term operating model for Technology Relationship Management
Required Skills & Experience
Strong background in B2B technology relationships, integrations, and platform‑based solutions
Proven experience liaising between business, technical, compliance, and product teams
Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management
Ability to manage complex partner ecosystems with multiple dependencies
Excellent communication skills with both technical and non‑technical stakeholders
Demonstrated ability to manage ambiguity and build new processes or functions
Qualifications
Bachelor’s degree or equivalent relevant experience
8+ years of experience in technology relationship management, technical account management, or similar roles
Experience working with enterprise partners and regulated environments
Preferred Qualifications
Experience in financial services or payments technology
Familiarity with compliance frameworks such as CAT and PRISM
Experience supporting third‑party platforms such as Fiserv or similar providers
Prior experience mentoring or building new operational functions
Experience training and coaching others, with interest in continued people leadership
Key Competencies
Strategic Thinking & Execution
Cross‑Functional Leadership
Partner Advocacy
Operational Excellence
Risk & Compliance Awareness
Process Design & Continuous Improvement
Influence Without Authority
Clear, Proactive Communication
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short‑term and long‑term disability
Pregnancy disability and parental leave
401(k) and employer‑funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 – $149,200.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr
Job Description The Senior Technology Relationship Manager (STRM) is a strategic, partner-facing role responsible for owning and executing the day-to-day technology relationship with key B2B partners. This role works in close partnership with the Account Management team to ensure partner technology solutions are stable, compliant, scalable, and aligned to business objectives. As a newly established function, the STRM serves as both a technology relationship lead and operational quarterback, bridging partners with internal technology, product, compliance, and delivery teams. The role emphasizes governance, execution excellence, proactive communication, and the creation of repeatable processes that enable scale across the partner ecosystem.
Partner Technology Relationship & Account Team Enablement
Serve as the day-to-day technology relationship owner for assigned partners
Act as the primary technology point of contact for Account Executives and internal stakeholders
Partner closely with Account Management to support relationship growth, renewals, and technology alignment
Coordinate and lead bi‑monthly digital experience and technology review meetings
Provide internal teams with context on partner history, unique technology approaches, and operating models
Function as SME for partner solutions, communicating capabilities, constraints, and dependencies to U.S. Bank teams
Governance, Compliance & Risk Management
Own and coordinate partner technology compliance reviews, including CAT submissions and follow-ups
Gather, track, and maintain PRISM documentation and audit evidence
Coordinate CAT approval processes for integrated technology releases (e.g., CardHub, SpendTrack)
Manage partner‑specific technology controls and remediation actions
Ensure timely completion of attestations, reviews, and risk‑related action items
Solution & Technology Portfolio Management
Develop and maintain Partner Technology Roadmaps
Track, evaluate, and manage current and future technology solutions, including those outside standard Connectivity Solutions
Examples: Real‑Time Payments, Mobile App capabilities, PCSP, batch files
Coordinate with Connectivity Solutions Strategy prior to committing to non‑standard solutions
Follow up on and resolve out‑of‑bounds technology questions and requests
Lead requirements discovery and quarterback new solution intake, documentation, and approvals
Manage and prioritize the partner technology backlog
API, Platform & Certificate Management
Coordinate API version management and lifecycle planning with partners and internal platform teams
Act as point of contact for certificates, secrets, and keys, including renewals and partner communications
Monitor and report on API usage, performance, and stability
Translate platform and API updates into business‑friendly communications for partners
Ensure partner alignment with platform standards and lifecycle expectations
Delivery, Support & Issue Management
Manage and triage a backlog of partner and internal technology requests
Triage production issues and actively engage in Production Support channels
Assist with testing, troubleshooting, and ticket resolution
Manage downtime communications and escalation, including understanding internal development and environment cycles
Ensure proactive, transparent communication to highly integrated partners
Testing, UAT & Release Management
Own UAT environment management, including refresh coordination and account conditioning
Support test data setup and post‑refresh ad hoc testing requests
Coordinate partner testing for Elan and Fiserv technology updates
Manage partner release readiness, validation, and sign‑off activities
Drive proactive technology change communication across Elan and Fiserv platforms
Reporting, Insights & Continuous Improvement
Produce and deliver solution usage, performance, and experience reporting
Review CSAT feedback and partner input to identify improvement opportunities
Drive workflow, platform, and API experience enhancements
Identify trends, risks, and scalability opportunities across partner implementations
Training, Leadership & Function Development
Act as a player/coach, mentoring future Technology Relationship Managers
Define and document standard operating processes for onboarding, governance, compliance, UAT, and releases
Create repeatable work products, including:
Intake and requirements templates
Compliance and audit checklists
Partner communication artifacts
API, certificate, and environment playbooks
Improve efficiency through process standardization and reduced manual effort
Help establish the long‑term operating model for Technology Relationship Management
Required Skills & Experience
Strong background in B2B technology relationships, integrations, and platform‑based solutions
Proven experience liaising between business, technical, compliance, and product teams
Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management
Ability to manage complex partner ecosystems with multiple dependencies
Excellent communication skills with both technical and non‑technical stakeholders
Demonstrated ability to manage ambiguity and build new processes or functions
Qualifications
Bachelor’s degree or equivalent relevant experience
8+ years of experience in technology relationship management, technical account management, or similar roles
Experience working with enterprise partners and regulated environments
Preferred Qualifications
Experience in financial services or payments technology
Familiarity with compliance frameworks such as CAT and PRISM
Experience supporting third‑party platforms such as Fiserv or similar providers
Prior experience mentoring or building new operational functions
Experience training and coaching others, with interest in continued people leadership
Key Competencies
Strategic Thinking & Execution
Cross‑Functional Leadership
Partner Advocacy
Operational Excellence
Risk & Compliance Awareness
Process Design & Continuous Improvement
Influence Without Authority
Clear, Proactive Communication
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short‑term and long‑term disability
Pregnancy disability and parental leave
401(k) and employer‑funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 – $149,200.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr