Logo
job logo

Agility 360

Saludos Hispanos, Dakota Dunes, SD, United States


Agility 360 Job Category: Customer Service

Overview Bilingual Customer Service Specialist - Dakota Dunes, SD

Agility 360 is searching for a Bilingual Customer Service Specialist for an on‑site contract to permanent role with a growing client! The Bilingual Customer Service Specialist will be tasked with a variety of duties and responsibilities, such as updating database with insurance for various collateral, delivering high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism, and receiving inbound calls and completing outbound calls or web inquiries to insurance companies to verify insurance, in both English and Spanish.

Responsibilities

Handle incoming borrower, agent and lender calls at a professional level

Accurately compose written information for loan histories

Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels

Ability to follow up and resolve customer problems or issues

Mentor fellow co‑workers as requested by supervisor

Report any system and related issue

Meet set goals and assigned workload expectations for productivity

Meet and exceed Quality audits and metrics

Ability to be coached and learn from previous errors and know what is needed to improve

Meet monthly regarding scorecard metrics

Distribute and exchange information with others

Perform other duties as assigned

Strong attention to detail and organization skills required

Strong problem solving and analytical abilities

Dependable and reliable

Ability to acknowledge and respect confidential information

Excellent telephone, written and verbal communication skills with strong customer service focus

Professional interaction with employees, peers and customer

Answers questions, corrects errors and resolves discrepancies

Ability to learn quickly

Qualifications / Skills

Education & Professional Experience: Graduation from a credited High School (Diploma) or GED is required. Entry level role, minimal experienced required.

Critical Thinking Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner.

Customer Service Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner.

Multi-Task Ability: Willingly adds value to the team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining others' dignity. Works with management to build a strong cohesive team environment where every individual is valued.

Communication: Possesses clear and professional verbal and written communication skills when used both internally and externally. Effectively presents accurate information to varying audiences.

Initiative: Seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to learn and correct, anticipates issues, and moves to resolve them.

Accountability: Takes ownership of one's accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.

Technical Proficiency: Experience with MS Office with particular emphasis on MS Word & Outlook

Languages: Proficient/Fluent in both English and Spanish is required

Details

Contract to Perm Role with a Growing Company

Location: Dakota Dunes, SD (on‑site)

Hourly Pay Rate: $17 - $18 (based on experience)

Employment consideration is contingent on passing a background check

Shift: Monday - Friday, 12:30pm - 9:00pm EST (after training)

#J-18808-Ljbffr