Benefits Support Staff (Public Benefits Specialist, Entry)

## Benefits Support Staff (Public Benefits Specialist, Entry)* Provide front desk assistance, answer phone calls, and guide clients to the right services.* Distribute mail, handle case transfers, and manage emails.* Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.* Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.* Document all interactions and records through the ONE and TRACS system.* Create a welcoming environment for the public through various forms of communication.* Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.* Use various computer systems and databases to manage information for the agency and clients.* An equivalent combination of education, training, and experience relative to the class concept.Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); **OR**An associate degree in a Behavioral Science, Social Science or a closely related field **AND** six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; **OR*** Experience managing multiple tasks, staying organized, maintaining accuracy, and meeting deadlines.* Experience providing equitable, culturally responsive service to people with diverse backgrounds and identities.* Experience handling confidential information professionally and in line with policies or procedures.* Experience interacting with others in a respectful, courteous, and dependable manner while following workplace expectations and policies.* Experience working collaboratively with a team to share responsibilities and support daily operations.* Experience learning and applying new systems, policies, workflows, and schedule changes.* Duties for this role will be performed in an **office setting**.* Occasional travel is required for attending meetings, trainings, and supporting work in other offices as needed.* The work schedule is **Monday to Friday, 8 am to 5 pm PT**, with possible fluctuations based on service needs.* There may be rare requirements for compensated overtime, including evenings and weekends.* You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.* You may meet situations requiring quick decision-making to ensure your safety or the safety of others.* Substantial time will be spent stationary while operating a computer.**Attention all candidates!** **Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.** Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.**Your application materials are used to determine your starting salary range.** Please ensure that all education and experience you would like considered are included in your application materials. **Note:** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.**The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. #J-18808-Ljbffr