Benefits Support Staff (Public Benefits Specialist, Entry)
State of Oregon, Salem, OR, United States
Overview
The Oregon Department of Human Services is an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from historically underrepresented groups and others to help us achieve a diverse and inclusive community. Opportunity awaits!
Position Benefits Support Staff (Public Benefits Specialist, Entry)
Summary of Duties
Provide front desk assistance, answer phone calls, and guide clients to the right services.
Distribute mail, handle case transfers, and manage emails.
Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
Document all interactions and records through the ONE and TRACS system.
Create a welcoming environment for the public through various forms of communication.
Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
Use various computer systems and databases to manage information for the agency and clients.
Minimum Qualifications
A valid driver’s license and acceptable driving record are required for this position.
Two years of experience working in a reception area or call center with a high volume of work, involving data entry and ensuring information on applications is complete and accurate; OR
An associate degree in a Behavioral Science, Social Science or closely related field with six months of relevant experience; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience managing multiple tasks, staying organized, maintaining accuracy, and meeting deadlines.
Experience providing equitable, culturally responsive service to people with diverse backgrounds and identities.
Experience handling confidential information professionally and in line with policies or procedures.
Experience interacting with others in a respectful, courteous, and dependable manner while following workplace expectations and policies.
Experience working collaboratively with a team to share responsibilities and support daily operations.
Experience learning and applying new systems, policies, workflows, and schedule changes.
Working Conditions
Office setting with occasional travel for meetings, trainings, and support in other offices.
Typical schedule: Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
Occasional compensated overtime, including evenings and weekends.
Potential for interaction with individuals experiencing trauma or emotional distress.
Occasional quick decision-making to ensure safety for self and others.
Substantial time spent stationary while operating a computer.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments and annual salary increases until the top of the range.
Comprehensive benefits package and potential eligibility for the Public Service Loan Forgiveness Program.
Contact Information Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and for job-specific questions. Include the job requisition number: REQ-189289.
Recruiter: Amanda Alvarado
Email: AMANDA.K.ALVARADO@odhs.oregon.gov
Phone (call or text): 541-709-8695
#J-18808-Ljbffr
Position Benefits Support Staff (Public Benefits Specialist, Entry)
Summary of Duties
Provide front desk assistance, answer phone calls, and guide clients to the right services.
Distribute mail, handle case transfers, and manage emails.
Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
Document all interactions and records through the ONE and TRACS system.
Create a welcoming environment for the public through various forms of communication.
Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
Use various computer systems and databases to manage information for the agency and clients.
Minimum Qualifications
A valid driver’s license and acceptable driving record are required for this position.
Two years of experience working in a reception area or call center with a high volume of work, involving data entry and ensuring information on applications is complete and accurate; OR
An associate degree in a Behavioral Science, Social Science or closely related field with six months of relevant experience; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience managing multiple tasks, staying organized, maintaining accuracy, and meeting deadlines.
Experience providing equitable, culturally responsive service to people with diverse backgrounds and identities.
Experience handling confidential information professionally and in line with policies or procedures.
Experience interacting with others in a respectful, courteous, and dependable manner while following workplace expectations and policies.
Experience working collaboratively with a team to share responsibilities and support daily operations.
Experience learning and applying new systems, policies, workflows, and schedule changes.
Working Conditions
Office setting with occasional travel for meetings, trainings, and support in other offices.
Typical schedule: Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
Occasional compensated overtime, including evenings and weekends.
Potential for interaction with individuals experiencing trauma or emotional distress.
Occasional quick decision-making to ensure safety for self and others.
Substantial time spent stationary while operating a computer.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments and annual salary increases until the top of the range.
Comprehensive benefits package and potential eligibility for the Public Service Loan Forgiveness Program.
Contact Information Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and for job-specific questions. Include the job requisition number: REQ-189289.
Recruiter: Amanda Alvarado
Email: AMANDA.K.ALVARADO@odhs.oregon.gov
Phone (call or text): 541-709-8695
#J-18808-Ljbffr