Public Benefit Specialist
Ensemble Health Partners, Christiansburg, VA, United States
We are seeking a Patient Eligibility Coordinator to work on‑site at Carilion - New River Valley, Christiansburg, VA. The role involves interviewing uninsured/under‑insured patients to determine eligibility for state Medicaid benefit or financial assistance programs, assisting with application processes, following up on submitted applications, and maintaining accurate documentation within patient accounting systems.
Location Carilion - New River Valley, Christiansburg, VA (on‑site)
Salary This position pays between $18.65 - $20.50/hr. based on experience.
Essential Job Functions
Review all referred patients for program eligibility opportunities and coordinate the application process.
Communicate effectively with patients to obtain required documents.
Track submitted applications to determination point and update applicable insurance information.
Document all relevant actions and communications in patient accounting systems.
Maintain knowledge of state and federal program requirements and share information with colleagues and supervisors.
Develop and maintain proactive working relationships with county, state, and federal Medicaid caseworkers and collaborate with other revenue cycle departments.
Perform other duties as assigned.
Employment Qualifications
1-2 years of experience in the healthcare industry interacting with patients regarding hospital financial issues.
Understanding of revenue cycle processes including admission, billing, payments, and denials.
Comprehensive knowledge of patient insurance and benefit verification procedures.
Knowledge of health insurance requirements, medical terminology, CPT, or procedure codes.
Experience in patient access, managed care/insurance, or call center is highly preferred.
Inquisitive and open to innovation, including AI solutions to improve processes and patient experience.
Minimum Education
High School Diploma or GED; post‑secondary education combined with experience will be considered.
Certifications
CRCR within 9 months of hire.
Employee Benefits
Comprehensive health, dental, vision, and life insurance.
Paid time off, retirement plan, and wellness programs.
Tuition reimbursement and paid certifications.
Bonus incentives and paid holidays.
Career advancement opportunities.
Equal Employment Opportunity Statement Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
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Location Carilion - New River Valley, Christiansburg, VA (on‑site)
Salary This position pays between $18.65 - $20.50/hr. based on experience.
Essential Job Functions
Review all referred patients for program eligibility opportunities and coordinate the application process.
Communicate effectively with patients to obtain required documents.
Track submitted applications to determination point and update applicable insurance information.
Document all relevant actions and communications in patient accounting systems.
Maintain knowledge of state and federal program requirements and share information with colleagues and supervisors.
Develop and maintain proactive working relationships with county, state, and federal Medicaid caseworkers and collaborate with other revenue cycle departments.
Perform other duties as assigned.
Employment Qualifications
1-2 years of experience in the healthcare industry interacting with patients regarding hospital financial issues.
Understanding of revenue cycle processes including admission, billing, payments, and denials.
Comprehensive knowledge of patient insurance and benefit verification procedures.
Knowledge of health insurance requirements, medical terminology, CPT, or procedure codes.
Experience in patient access, managed care/insurance, or call center is highly preferred.
Inquisitive and open to innovation, including AI solutions to improve processes and patient experience.
Minimum Education
High School Diploma or GED; post‑secondary education combined with experience will be considered.
Certifications
CRCR within 9 months of hire.
Employee Benefits
Comprehensive health, dental, vision, and life insurance.
Paid time off, retirement plan, and wellness programs.
Tuition reimbursement and paid certifications.
Bonus incentives and paid holidays.
Career advancement opportunities.
Equal Employment Opportunity Statement Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
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