Customer Services Representative (Intake Specialist)
Ryde Auto, Irvine, CA, United States
We're looking for a detail-oriented CSR to serve as the first point of contact for Ryde clients. You'll be the voice of our automotive concierge service, capturing critical information, qualifying leads, and ensuring a smooth handoff to our sales team.
Key Responsibilities:
Answer inbound calls and respond to new client inquiries
Conduct initial intake calls to gather client vehicle requirements
Accurately input and maintain client data in our CRM system
Qualify leads and assess client readiness
Send and manage intake forms and documentation
Schedule consultations with the sales team
Follow up with prospective clients via phone, email, and text
Maintain detailed call transcripts and notes
Support the team with administrative tasks as needed
Keywords : Auto Concierge, Vehicle Concierge, Car Concierge, Automotive Concierge, Sales Concierge, Client Advisor, Product Specialist, Customer Experience Specialist, Sales Consultant, Automotive Sales Consultant, Internet Sales Consultant, Inside Sales Representative, BDC Representative, Lead Response Specialist, Appointment Setter, Lead Qualification, Digital Retail Sales, Online Car Sales, Virtual Sales Consultant, Remote Sales, Fleet Coordinator, Fleet Sales Representative, Commercial Sales, Relationship Manager, Customer Success Specialist, Account Manager, Ryde, Ryde Auto, RydeAuto
Excellent phone communication skills and professional demeanor
Strong attention to detail and data entry accuracy
Comfortable using CRM systems and learning new tools (Notion, forms, etc.)
Ability to multitask and manage multiple inquiries simultaneously
Customer service experience required
Must be comfortable working from the office (not on the road)
Basic automotive knowledge helpful but not required
#J-18808-Ljbffr
Key Responsibilities:
Answer inbound calls and respond to new client inquiries
Conduct initial intake calls to gather client vehicle requirements
Accurately input and maintain client data in our CRM system
Qualify leads and assess client readiness
Send and manage intake forms and documentation
Schedule consultations with the sales team
Follow up with prospective clients via phone, email, and text
Maintain detailed call transcripts and notes
Support the team with administrative tasks as needed
Keywords : Auto Concierge, Vehicle Concierge, Car Concierge, Automotive Concierge, Sales Concierge, Client Advisor, Product Specialist, Customer Experience Specialist, Sales Consultant, Automotive Sales Consultant, Internet Sales Consultant, Inside Sales Representative, BDC Representative, Lead Response Specialist, Appointment Setter, Lead Qualification, Digital Retail Sales, Online Car Sales, Virtual Sales Consultant, Remote Sales, Fleet Coordinator, Fleet Sales Representative, Commercial Sales, Relationship Manager, Customer Success Specialist, Account Manager, Ryde, Ryde Auto, RydeAuto
Excellent phone communication skills and professional demeanor
Strong attention to detail and data entry accuracy
Comfortable using CRM systems and learning new tools (Notion, forms, etc.)
Ability to multitask and manage multiple inquiries simultaneously
Customer service experience required
Must be comfortable working from the office (not on the road)
Basic automotive knowledge helpful but not required
#J-18808-Ljbffr