Customer Service Representative
Hibu, Cedar Rapids, IA, United States
Starting at $17.00/hour + Quarterly Performance Bonus (up to $4,000 annually!)
Also hiring bilingual English/Spanish candidates with a bilingual pay differential!
Help small businesses succeed online! If you’re passionate about problem‑solving, delivering exceptional client experiences, and making a real impact, this role is for you.
Join Hibu, a leading provider of digital marketing solutions for small and medium‑size businesses nationwide. No prior digital marketing experience? No problem! We’re looking for motivated, client‑focused individuals ready to learn and grow.
We’ll set you up for success with 5 weeks of paid, best‑in‑class training and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a clear growth path, with advancement opportunities starting after just 6 months.
About The Role As a Digital Product Support Specialist, you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized.
What You’ll Do
Answer clients’ and sales representatives’ calls and emails to gather details, diagnose, and resolve their concerns.
Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising.
Assist clients and sales representatives with updates and changes to digital products within defined guidelines.
Troubleshoot technical issues using internal tools and documentation.
Handle post‑live support, including billing inquiries, performance analytics, and campaign adjustments.
Document client and sales representative interactions and resolutions in our client relationship manager.
Follow up on open cases and ensure timely resolution.
Collaborate with internal teams and sales representatives to ensure client satisfaction.
What You’ll Bring
Minimum 1 year of customer service experience (call center or tech support preferred).
Strong verbal and written communication skills.
Ability to multitask and work independently in a fast‑paced environment.
Positive attitude and adaptability to change.
Detail‑oriented with excellent organizational skills.
Why Hibu?
Career Growth: Clear advancement path starting at 6 months.
Inclusive Culture: We celebrate diversity and value every voice.
Training & Support: Ongoing development and mentorship.
Impact: Help real businesses grow and succeed.
NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com: Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquiries or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability.
#J-18808-Ljbffr
Also hiring bilingual English/Spanish candidates with a bilingual pay differential!
Help small businesses succeed online! If you’re passionate about problem‑solving, delivering exceptional client experiences, and making a real impact, this role is for you.
Join Hibu, a leading provider of digital marketing solutions for small and medium‑size businesses nationwide. No prior digital marketing experience? No problem! We’re looking for motivated, client‑focused individuals ready to learn and grow.
We’ll set you up for success with 5 weeks of paid, best‑in‑class training and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a clear growth path, with advancement opportunities starting after just 6 months.
About The Role As a Digital Product Support Specialist, you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized.
What You’ll Do
Answer clients’ and sales representatives’ calls and emails to gather details, diagnose, and resolve their concerns.
Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising.
Assist clients and sales representatives with updates and changes to digital products within defined guidelines.
Troubleshoot technical issues using internal tools and documentation.
Handle post‑live support, including billing inquiries, performance analytics, and campaign adjustments.
Document client and sales representative interactions and resolutions in our client relationship manager.
Follow up on open cases and ensure timely resolution.
Collaborate with internal teams and sales representatives to ensure client satisfaction.
What You’ll Bring
Minimum 1 year of customer service experience (call center or tech support preferred).
Strong verbal and written communication skills.
Ability to multitask and work independently in a fast‑paced environment.
Positive attitude and adaptability to change.
Detail‑oriented with excellent organizational skills.
Why Hibu?
Career Growth: Clear advancement path starting at 6 months.
Inclusive Culture: We celebrate diversity and value every voice.
Training & Support: Ongoing development and mentorship.
Impact: Help real businesses grow and succeed.
NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com: Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquiries or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability.
#J-18808-Ljbffr