Customer Service Representative
FMH Conveyors, Jonesboro, AR, United States
Lifecycle Services is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast‑growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.
As a Duravant Family Company, we participate in global diversity, equity and inclusion programs, and in good–initiative efforts to support our communities. We promote a culture that encourages long‑term career satisfaction with opportunities for personal and professional growth. We offer an excellent total rewards package, including:
Competitive compensation
Comprehensive benefit packages to support health, well‑being, and financial security
Education and training programs, including an educational assistance program
Paid holidays and paid time off
A cross‑functional, collaborative environment focused on results
Core values of teamwork, respect, integrity, winning spirit, and a sense of urgency
A culture driven by employees and their success
Active community involvement and volunteer opportunities throughout the year
Position Customer Service Representative – responsibility for the customer service aspect of the business, providing technical information to customers, and reporting on quality related to customer concerns.
Responsibilities
Salesforce case and order entry of parts and service for various customers
Order management: purchase orders, work orders, parts orders, invoices, and documentation
Preparation of quotes for service and parts orders
Account support: review contracts, specialized invoicing, routing for parts orders, and shipping notices
Efficient, effective, and comprehensive management of service orders, including maintenance and documentation
Post‑service support and aftermarket sales research of spare parts, including quoting
Support to inside and outside service staff and associated customers
Response to verbal or written customer inquiries regarding service requests, parts, pricing, and delivery
Coordination of projects, schedules, and logistics for service accounts, including freight issues and delivery problems
Handling of warranty issues and tracking warranty costs, working with procurement on back‑charging suppliers
Compliance with safety and security procedures; proper use of equipment and materials; reporting unsafe conditions
Review of company policies and procedures and notification of the Parts Manager when revisions are needed to increase efficiency
Requirements
Bachelor’s Degree preferred
Two years of experience in a manufacturing environment or a combination of education and experience
Strong team‑building and leadership abilities
Experience and knowledge of Salesforce and Epicor ERP is a plus
Experience in product application design and product enhancements is a plus
Strong analytical, organizational, and communication skills
Physical Requirements Stand, walk, or sit for an eight‑hour shift; ascend, push, and pull up to 25 lb.; bend, twist, and reach with arms; dexterity with hands and fingers to work on a computer keyboard.
Work Environment This is an office‑based position that requires frequent visits to the production floor.
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As a Duravant Family Company, we participate in global diversity, equity and inclusion programs, and in good–initiative efforts to support our communities. We promote a culture that encourages long‑term career satisfaction with opportunities for personal and professional growth. We offer an excellent total rewards package, including:
Competitive compensation
Comprehensive benefit packages to support health, well‑being, and financial security
Education and training programs, including an educational assistance program
Paid holidays and paid time off
A cross‑functional, collaborative environment focused on results
Core values of teamwork, respect, integrity, winning spirit, and a sense of urgency
A culture driven by employees and their success
Active community involvement and volunteer opportunities throughout the year
Position Customer Service Representative – responsibility for the customer service aspect of the business, providing technical information to customers, and reporting on quality related to customer concerns.
Responsibilities
Salesforce case and order entry of parts and service for various customers
Order management: purchase orders, work orders, parts orders, invoices, and documentation
Preparation of quotes for service and parts orders
Account support: review contracts, specialized invoicing, routing for parts orders, and shipping notices
Efficient, effective, and comprehensive management of service orders, including maintenance and documentation
Post‑service support and aftermarket sales research of spare parts, including quoting
Support to inside and outside service staff and associated customers
Response to verbal or written customer inquiries regarding service requests, parts, pricing, and delivery
Coordination of projects, schedules, and logistics for service accounts, including freight issues and delivery problems
Handling of warranty issues and tracking warranty costs, working with procurement on back‑charging suppliers
Compliance with safety and security procedures; proper use of equipment and materials; reporting unsafe conditions
Review of company policies and procedures and notification of the Parts Manager when revisions are needed to increase efficiency
Requirements
Bachelor’s Degree preferred
Two years of experience in a manufacturing environment or a combination of education and experience
Strong team‑building and leadership abilities
Experience and knowledge of Salesforce and Epicor ERP is a plus
Experience in product application design and product enhancements is a plus
Strong analytical, organizational, and communication skills
Physical Requirements Stand, walk, or sit for an eight‑hour shift; ascend, push, and pull up to 25 lb.; bend, twist, and reach with arms; dexterity with hands and fingers to work on a computer keyboard.
Work Environment This is an office‑based position that requires frequent visits to the production floor.
#J-18808-Ljbffr