Customer Service Representative
DHL Supply Chain, Aberdeen, MD, United States
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Position Customer Service Representative
Shift Monday- Friday 1st Shift
Hours 7:30 AM- 3:30 PM
Pay $19.45 per hour
Additional Skills and Experience
MUST HAVE Customer and product resolution in a Warehouse setting (not remote).
Solid communications skills via phone, IM and e-mail.
Organized and able to file and sort time sensitive records.
Ability to learn multiple warehouse management systems.
Work in a team environment.
Has some flexibility with work schedule.
Microsoft systems proficient, i.e. Excel, Word etc.
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day.
PTO program for all associates, including paid holidays and vacation.
401(k) with generous company match.
Tuition reimbursement program.
Excellent training and career advancement opportunities.
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Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Position Customer Service Representative
Shift Monday- Friday 1st Shift
Hours 7:30 AM- 3:30 PM
Pay $19.45 per hour
Additional Skills and Experience
MUST HAVE Customer and product resolution in a Warehouse setting (not remote).
Solid communications skills via phone, IM and e-mail.
Organized and able to file and sort time sensitive records.
Ability to learn multiple warehouse management systems.
Work in a team environment.
Has some flexibility with work schedule.
Microsoft systems proficient, i.e. Excel, Word etc.
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day.
PTO program for all associates, including paid holidays and vacation.
401(k) with generous company match.
Tuition reimbursement program.
Excellent training and career advancement opportunities.
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