Activations Associate
Hilton Grand Vacations, Orlando, FL, United States
There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.
As an award‑winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation‑driven team today.
The Travel Consultant (Activations) Representative will be responsible for handling automated dialer outbound calls to existing customers, to finalize a vacation reservation date. They will update the customer database and document reservations for the customer in the Concierge Platform reservation system. They must adhere to specific verification guidelines, to ensure we deliver a qualified tour guest to our Vacation Ownership Sales Centers, to preview our Vacation Ownership programs. The Activations Associate will manage calls with the guests’ experience in the highest regard.
Schedule
Monday through Friday, 11:30am-8pm (Saturday availability based on business need) THIS IS AN IN-OFFICE POSITION
Responsibilities
Assists guests with finalizing their vacation package reservation date Handles properly the Avaya Dialer System to maximize productivity Adheres to daily Campaign Assignment schedules as directed by any/all Leadership Collaborates with other Call Center Departments to ensure proper Paperwork, itinerary letter requests, and inventory requests Documents guests’ accounts Adheres to Approved Sales Pitch offer as designed per Campaign Increases revenue by selling extra nights, upgrades, package upgrades, tickets, car rentals, and additional rooms Requirements
High School Diploma or Equivalent 1-2 years of relevant experience Quality service fundamentals, MS Office Suite Detailed‑oriented with strong analytical and problem‑solving skills Strong ability to think strategically and analyze information timely and accurately Strong interpersonal communication Benefits
Unlimited Income Potential: You will earn base pay + uncapped commissions! Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador. Career Growth: We believe in developing our current talent, we promote within. Fantastic benefits package: We offer Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits! Work/Life Balance: You will receive generous paid‑time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization! Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more! Benefits start on your first day of work with no waiting period! Eligibility: All U.S. regular full‑time and part‑time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non‑represented employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Monday through Friday, 11:30am-8pm (Saturday availability based on business need) THIS IS AN IN-OFFICE POSITION
Responsibilities
Assists guests with finalizing their vacation package reservation date Handles properly the Avaya Dialer System to maximize productivity Adheres to daily Campaign Assignment schedules as directed by any/all Leadership Collaborates with other Call Center Departments to ensure proper Paperwork, itinerary letter requests, and inventory requests Documents guests’ accounts Adheres to Approved Sales Pitch offer as designed per Campaign Increases revenue by selling extra nights, upgrades, package upgrades, tickets, car rentals, and additional rooms Requirements
High School Diploma or Equivalent 1-2 years of relevant experience Quality service fundamentals, MS Office Suite Detailed‑oriented with strong analytical and problem‑solving skills Strong ability to think strategically and analyze information timely and accurately Strong interpersonal communication Benefits
Unlimited Income Potential: You will earn base pay + uncapped commissions! Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador. Career Growth: We believe in developing our current talent, we promote within. Fantastic benefits package: We offer Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits! Work/Life Balance: You will receive generous paid‑time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization! Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more! Benefits start on your first day of work with no waiting period! Eligibility: All U.S. regular full‑time and part‑time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non‑represented employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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