Reservations Representative
Hilton Grand Vacations, Orlando, FL, United States
Overview
There’s nothing more rewarding than creating lifelong memories, for yourself and for others. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. We’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today. Position
Reservation Representatives assist guests with hotel reservations and ensure their needs are met during their stay. If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you. Schedule:
Monday through Friday, 12:30pm-9pm; weekend availability required based on business need. This is an in-office position.
Responsibilities
Answer incoming calls and assist guests with making hotel reservations Provide information about hotel amenities, room types, rates, and availability Process reservations accurately and efficiently in the reservation system Handle guest inquiries, requests, and complaints in a professional and timely manner Collaborate with other departments to ensure guest satisfaction Maintain knowledge of hotel policies, procedures, and services Utilize multilingual skills to assist international guests Perform night audit duties as needed Experience and Skills
1 year of call center experience Strong communication skills, both verbal and written Excellent customer service and interpersonal skills Proficient in using phone systems and reservation software Knowledge of guest relations principles and practices Familiarity with hospitality management and hotel operations Ability to multitask and prioritize tasks effectively Attention to detail and accuracy in data entry Flexibility to work shifts including evenings, weekends, and holidays Benefits
Unlimited Income Potential: You will earn base pay + uncapped commissions! Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador. Career Growth: We believe in developing our current talent, we promote within. Fantastic benefits package: Medical/Dental/Vision plans, Education Assistance, 401k (company match), and more Work/Life Balance: Generous paid-time off after 90 days of employment. Full-time and part-time opportunities available. Amazing discounts: Hotels, retailers, car rentals, theme parks, and more Additional Information
Benefits start on your first day of work with no waiting period. Hilton Grand Vacations is committed to putting people first with benefits that begin when you join the team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have different benefits. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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There’s nothing more rewarding than creating lifelong memories, for yourself and for others. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. We’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today. Position
Reservation Representatives assist guests with hotel reservations and ensure their needs are met during their stay. If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you. Schedule:
Monday through Friday, 12:30pm-9pm; weekend availability required based on business need. This is an in-office position.
Responsibilities
Answer incoming calls and assist guests with making hotel reservations Provide information about hotel amenities, room types, rates, and availability Process reservations accurately and efficiently in the reservation system Handle guest inquiries, requests, and complaints in a professional and timely manner Collaborate with other departments to ensure guest satisfaction Maintain knowledge of hotel policies, procedures, and services Utilize multilingual skills to assist international guests Perform night audit duties as needed Experience and Skills
1 year of call center experience Strong communication skills, both verbal and written Excellent customer service and interpersonal skills Proficient in using phone systems and reservation software Knowledge of guest relations principles and practices Familiarity with hospitality management and hotel operations Ability to multitask and prioritize tasks effectively Attention to detail and accuracy in data entry Flexibility to work shifts including evenings, weekends, and holidays Benefits
Unlimited Income Potential: You will earn base pay + uncapped commissions! Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador. Career Growth: We believe in developing our current talent, we promote within. Fantastic benefits package: Medical/Dental/Vision plans, Education Assistance, 401k (company match), and more Work/Life Balance: Generous paid-time off after 90 days of employment. Full-time and part-time opportunities available. Amazing discounts: Hotels, retailers, car rentals, theme parks, and more Additional Information
Benefits start on your first day of work with no waiting period. Hilton Grand Vacations is committed to putting people first with benefits that begin when you join the team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have different benefits. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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