Customer Service Representative 1
The Armstrong Group, Renfrew, PA, United States
Customer Service Representative
Serving homes and commercial businesses in Western PA, Armstrong Comfort Solutions provides a full line of heating, cooling and plumbing services. Working with all the major manufacturers, we create competitive solutions to any plumbing, heating or cooling need. We also offer creative clean air and clean water solutions for homes and businesses At Armstrong Comfort Solutions, we embrace the values of humility, hunger, teamwork, and honesty. These values are the foundation of our company culture and guide everything we do. We believe in: Benefits of Joining Our Team: 16 total paid days off from your first year with Armstrong Immediate access to excellent Medical/Dental/Vision benefits from day one of employment Competitive pay, with potential for incentives Family-friendly work shifts with various scheduling options Job security Comprehensive healthcare, retirement, and workplace benefits 100% paid job-related continued education and continuous on-the-job skill development Clear career advancement opportunities within a rapidly growing company Responsibilities: Monday - Friday, 9:30am - 6:30pm Provide exceptional customer service to clients through various communication channels Assist customers with inquiries, appointment scheduling, and service-related questions Maintain accurate customer records and ensure timely follow-up on service requests Coordinate with service technicians and other team members to meet customer needs Handle customer complaints professionally and work towards satisfactory resolutions Collaborate with the sales team to promote new services and products to customers Qualifications: Proven experience in customer service or related field Strong communication skills and ability to handle customer inquiries effectively Proficiency in computer systems and software for record-keeping and data management Ability to multi-task, prioritize tasks, and work in a fast-paced environment Knowledge of HVAC or plumbing systems (preferred but not required) High school diploma or equivalent Be a part of Armstrong's dynamic team and start building a rewarding career with us. Armstrong is proud to be an Equal Opportunity Employer.
Serving homes and commercial businesses in Western PA, Armstrong Comfort Solutions provides a full line of heating, cooling and plumbing services. Working with all the major manufacturers, we create competitive solutions to any plumbing, heating or cooling need. We also offer creative clean air and clean water solutions for homes and businesses At Armstrong Comfort Solutions, we embrace the values of humility, hunger, teamwork, and honesty. These values are the foundation of our company culture and guide everything we do. We believe in: Benefits of Joining Our Team: 16 total paid days off from your first year with Armstrong Immediate access to excellent Medical/Dental/Vision benefits from day one of employment Competitive pay, with potential for incentives Family-friendly work shifts with various scheduling options Job security Comprehensive healthcare, retirement, and workplace benefits 100% paid job-related continued education and continuous on-the-job skill development Clear career advancement opportunities within a rapidly growing company Responsibilities: Monday - Friday, 9:30am - 6:30pm Provide exceptional customer service to clients through various communication channels Assist customers with inquiries, appointment scheduling, and service-related questions Maintain accurate customer records and ensure timely follow-up on service requests Coordinate with service technicians and other team members to meet customer needs Handle customer complaints professionally and work towards satisfactory resolutions Collaborate with the sales team to promote new services and products to customers Qualifications: Proven experience in customer service or related field Strong communication skills and ability to handle customer inquiries effectively Proficiency in computer systems and software for record-keeping and data management Ability to multi-task, prioritize tasks, and work in a fast-paced environment Knowledge of HVAC or plumbing systems (preferred but not required) High school diploma or equivalent Be a part of Armstrong's dynamic team and start building a rewarding career with us. Armstrong is proud to be an Equal Opportunity Employer.