PUBLIC DEFENDER INTAKE SPECIALIST I Repost
State of Maryland, Baltimore, MD, United States
Introduction
This is a repost. Previous applicants do not need to reapply.
As a State agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal‑opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information.
All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast‑paced environment. Applicants must be able to work in various settings, operate a computer and other office equipment, and have access to a motor vehicle or secure public transportation. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor.
Grade ASTD8
Location of Position 200 Kent Ave, Suite 102, LaPlata, MD 20646
Main Purpose of Job A Public Defender Intake Specialist I is responsible for determining client eligibility for representation by the Office of the Public Defender and obtaining initial client information for preparation of case files. Employees in this classification do not supervise others. They receive moderate supervision from a supervisor or administrator and perform work at local public defender offices, jails, detention centers, prisons, and courts of Maryland.
Position Duties
Serve as the first interaction customers have with the Office of the Public Defender.
Maintain professionalism, people skills, and empathy.
Create victim files for attorneys, generate and mail assignment letters to clients and attorneys.
File entries of appearance with the court.
Answer phones, greet the public, retrieve and enter data.
Assist with organization of case files and process discovery.
Assist co‑workers when needed.
Minimum Qualifications Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information.
Notes
Candidates may substitute additional experience interviewing persons … on a year‑for‑year basis for the required education.
Candidates may substitute 60 credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer in Compliance Inspection and Support classifications or specialty codes in Inspection, Investigation, Enforcement, and Compliance field of work on a year‑for‑year basis for the required experience.
Preferred Qualifications
Proficiency in data entry, strong communication skills and experience working in a fast‑paced retail or office environment.
Customer service experience and a strong interest in working with indigent defendants and their families.
Experience working with MDEC Documents.
Licenses, Registrations and Certifications Employees in this classification may be assigned duties that require the operation of a motor vehicle and must possess a valid motor vehicle operator’s license in the State of Maryland.
EEO Statement As an equal‑opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. We thank our Veterans for their service and encourage them to apply. People with disabilities and bilingual candidates are encouraged to apply.
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As a State agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal‑opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information.
All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast‑paced environment. Applicants must be able to work in various settings, operate a computer and other office equipment, and have access to a motor vehicle or secure public transportation. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor.
Grade ASTD8
Location of Position 200 Kent Ave, Suite 102, LaPlata, MD 20646
Main Purpose of Job A Public Defender Intake Specialist I is responsible for determining client eligibility for representation by the Office of the Public Defender and obtaining initial client information for preparation of case files. Employees in this classification do not supervise others. They receive moderate supervision from a supervisor or administrator and perform work at local public defender offices, jails, detention centers, prisons, and courts of Maryland.
Position Duties
Serve as the first interaction customers have with the Office of the Public Defender.
Maintain professionalism, people skills, and empathy.
Create victim files for attorneys, generate and mail assignment letters to clients and attorneys.
File entries of appearance with the court.
Answer phones, greet the public, retrieve and enter data.
Assist with organization of case files and process discovery.
Assist co‑workers when needed.
Minimum Qualifications Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information.
Notes
Candidates may substitute additional experience interviewing persons … on a year‑for‑year basis for the required education.
Candidates may substitute 60 credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer in Compliance Inspection and Support classifications or specialty codes in Inspection, Investigation, Enforcement, and Compliance field of work on a year‑for‑year basis for the required experience.
Preferred Qualifications
Proficiency in data entry, strong communication skills and experience working in a fast‑paced retail or office environment.
Customer service experience and a strong interest in working with indigent defendants and their families.
Experience working with MDEC Documents.
Licenses, Registrations and Certifications Employees in this classification may be assigned duties that require the operation of a motor vehicle and must possess a valid motor vehicle operator’s license in the State of Maryland.
EEO Statement As an equal‑opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. We thank our Veterans for their service and encourage them to apply. People with disabilities and bilingual candidates are encouraged to apply.
#J-18808-Ljbffr