Help Desk Analyst (Dallas)
Daisy Brand, Dallas, TX, United States
Description
Position Overview
Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations.
Day to day responsibilities include: Maintaining ticketing queue, applications support, basic networking, and troubleshooting/ configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.
Travel Requirements: As Needed
Responsibilities
Proactively monitor network infrastructure and respond rapidly to issues
Serve as primary contact for local pc, server, and network technologies
Configure and deploy workstations, servers, and network hardware
Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
Update progress and resolution for reported issues within ticketing system
Create and update technical and end user training materials
Provide high quality support to end users
This role may require additional responsibilities as needed to support team and business objectives.
Qualifications
Education and Experience
Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices
Self-motivated, energetic, organized, and customer service focused
Communicate effectively to end user and other IT team members
Proven record of supporting and provisioning technical solutions
Possess a drive to learn and teach
Possess effective troubleshooting skills, be methodical and detail oriented
Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
Technical knowledge of cabling installation and troubleshooting
Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.
Fresh Service – Helpdesk software
Smart devices –iPhone /iPad/ Android
Printer/Print server support
Microsoft Cloud Technology- Intune, Azure AD, O365
Computer- Lenovo ThinkPad / HP
Messaging – Microsoft Exchange
Collaboration – Microsoft SharePoint
Backup and recovery software- Acronis and Avamar
Switches and routers - Cisco and Brocade
Company Overview
Daisy Brand is the market leader in two billion-dollar categories – sour cream and cottage cheese. Headquartered in Dallas, Texas, we’ve earned the trust of Americans through consistency and quality across five generations as a family-owned company. Our success has been guided by a simple belief: good food, much like good work, starts with integrity. That mindset continues to shape how we make our products, run our business, and support the people behind the brand.
At Daisy Brand, tradition and innovation go hand in hand. We invest thoughtfully in advancements that strengthen our products and operations, supporting responsible, long-term growth. In 2025, we broke ground on a new manufacturing facility in Boone, Iowa, further strengthening our supply chain alongside our established plants in Garland, Texas; Casa Grande, Arizona; and Wooster, Ohio. Looking ahead, our state-of-the-art Innovation Center, opening in 2026, will bring together research, food science, culinary, and technology teams to shape the future of our products. Recent work from these teams includes the development of the squeeze pouch and new line of dips, reflecting an intentional approach to modernization while staying true to the quality our consumers expect.
At the heart of Daisy Brand is its people. The company is intentionally structured to be collaborative and accessible, with an entrepreneurial mindset encouraged at every level. We hire with the goal of building long-term careers and provide an environment where employees are trusted to think critically, take initiative, and continue learning. Growth here isn’t accidental; it’s actively supported and shared.
To support our employees and their families, Daisy Brand offers a people-first benefits package that includes:
A no deductible, $0premium option for employee only medical coverage
Access to virtual healthcare and wellness programs
A 401(k) program with company match, plus weekly safe harbor and annual profit-sharing contributions
Company paid short and long-term disability coverage and 2x annual salary in life and AD&D insurance
Four weeks of paid time off, plus 20 hours of floating holidays in your first full year of employment
Annual rollover and payout options for any unused paid time off
Paid time for volunteering and community involvement
Tuition reimbursement and ongoing professional development opportunities
Fitness and wellness incentives
And more.
Daisy Brand is a nicotine-free company. Daisy Brand is an Equal Opportunity Employer. Veterans and disabled encouraged to apply.
Position Overview
Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations.
Day to day responsibilities include: Maintaining ticketing queue, applications support, basic networking, and troubleshooting/ configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.
Travel Requirements: As Needed
Responsibilities
Proactively monitor network infrastructure and respond rapidly to issues
Serve as primary contact for local pc, server, and network technologies
Configure and deploy workstations, servers, and network hardware
Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
Update progress and resolution for reported issues within ticketing system
Create and update technical and end user training materials
Provide high quality support to end users
This role may require additional responsibilities as needed to support team and business objectives.
Qualifications
Education and Experience
Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices
Self-motivated, energetic, organized, and customer service focused
Communicate effectively to end user and other IT team members
Proven record of supporting and provisioning technical solutions
Possess a drive to learn and teach
Possess effective troubleshooting skills, be methodical and detail oriented
Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
Technical knowledge of cabling installation and troubleshooting
Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.
Fresh Service – Helpdesk software
Smart devices –iPhone /iPad/ Android
Printer/Print server support
Microsoft Cloud Technology- Intune, Azure AD, O365
Computer- Lenovo ThinkPad / HP
Messaging – Microsoft Exchange
Collaboration – Microsoft SharePoint
Backup and recovery software- Acronis and Avamar
Switches and routers - Cisco and Brocade
Company Overview
Daisy Brand is the market leader in two billion-dollar categories – sour cream and cottage cheese. Headquartered in Dallas, Texas, we’ve earned the trust of Americans through consistency and quality across five generations as a family-owned company. Our success has been guided by a simple belief: good food, much like good work, starts with integrity. That mindset continues to shape how we make our products, run our business, and support the people behind the brand.
At Daisy Brand, tradition and innovation go hand in hand. We invest thoughtfully in advancements that strengthen our products and operations, supporting responsible, long-term growth. In 2025, we broke ground on a new manufacturing facility in Boone, Iowa, further strengthening our supply chain alongside our established plants in Garland, Texas; Casa Grande, Arizona; and Wooster, Ohio. Looking ahead, our state-of-the-art Innovation Center, opening in 2026, will bring together research, food science, culinary, and technology teams to shape the future of our products. Recent work from these teams includes the development of the squeeze pouch and new line of dips, reflecting an intentional approach to modernization while staying true to the quality our consumers expect.
At the heart of Daisy Brand is its people. The company is intentionally structured to be collaborative and accessible, with an entrepreneurial mindset encouraged at every level. We hire with the goal of building long-term careers and provide an environment where employees are trusted to think critically, take initiative, and continue learning. Growth here isn’t accidental; it’s actively supported and shared.
To support our employees and their families, Daisy Brand offers a people-first benefits package that includes:
A no deductible, $0premium option for employee only medical coverage
Access to virtual healthcare and wellness programs
A 401(k) program with company match, plus weekly safe harbor and annual profit-sharing contributions
Company paid short and long-term disability coverage and 2x annual salary in life and AD&D insurance
Four weeks of paid time off, plus 20 hours of floating holidays in your first full year of employment
Annual rollover and payout options for any unused paid time off
Paid time for volunteering and community involvement
Tuition reimbursement and ongoing professional development opportunities
Fitness and wellness incentives
And more.
Daisy Brand is a nicotine-free company. Daisy Brand is an Equal Opportunity Employer. Veterans and disabled encouraged to apply.