Customer Service Representative
TalentBurst, an Inc 5000 company, East Aurora, NY, United States
Position Summary
Customer Service Representative – 12 months (possible extension). Onsite. Located in East Aurora, NY. Key Responsibilities
Serve as primary contact for national or priority accounts and sales managers in all telephone and written communications. Process account purchase orders from receipt to shipment to ensure accurate, timely, and economical shipments. Enter and maintain accurate pricing and item specifications. Establish and maintain system code files and customer profiles. Maintain proper dating terms and promotional programs on all purchase orders. Perform the online stock commitment process. Research and resolve domestic and direct import order and shipment problems. Monitor ad order activity for all accounts to ensure timely delivery of product for advertisement. Coordinate and monitor the shipment of allocated items. Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting. Maximize order fill rates to assigned accounts. Initiate changes or cancellations of orders to avoid shipping problems. Work closely with distribution centers to ensure timely shipment of purchase orders. Some overtime required. Experience, Education & Skills
Accountability to take personal ownership for delivering and exceeding commitments. Communication skills to promote a free flow of information. Speed to pursue business objectives with passion and a sense of urgency. Knowledge of order processing. Exceptional interpersonal and communication skills. Excellent analytical skills—must predict/diagnose problems and identify solutions. Ability to work with minimum supervision and prioritize work. Demonstrated ability to effectively manage multiple projects. Computer proficiency in Microsoft Word and Excel. Mature judgment and strong organizational skills. Basic understanding of EDI technology as it relates to the transmission of purchase orders and invoices. Thorough understanding of FP credit requirements, dating terms and promotional programs. Exemplary attendance and job performance. Qualifications
Associate's Degree in business or equivalent experience. 2-4 years of experience in customer service or related field. Benefits
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. Equal Opportunity Statement
TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.
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Customer Service Representative – 12 months (possible extension). Onsite. Located in East Aurora, NY. Key Responsibilities
Serve as primary contact for national or priority accounts and sales managers in all telephone and written communications. Process account purchase orders from receipt to shipment to ensure accurate, timely, and economical shipments. Enter and maintain accurate pricing and item specifications. Establish and maintain system code files and customer profiles. Maintain proper dating terms and promotional programs on all purchase orders. Perform the online stock commitment process. Research and resolve domestic and direct import order and shipment problems. Monitor ad order activity for all accounts to ensure timely delivery of product for advertisement. Coordinate and monitor the shipment of allocated items. Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting. Maximize order fill rates to assigned accounts. Initiate changes or cancellations of orders to avoid shipping problems. Work closely with distribution centers to ensure timely shipment of purchase orders. Some overtime required. Experience, Education & Skills
Accountability to take personal ownership for delivering and exceeding commitments. Communication skills to promote a free flow of information. Speed to pursue business objectives with passion and a sense of urgency. Knowledge of order processing. Exceptional interpersonal and communication skills. Excellent analytical skills—must predict/diagnose problems and identify solutions. Ability to work with minimum supervision and prioritize work. Demonstrated ability to effectively manage multiple projects. Computer proficiency in Microsoft Word and Excel. Mature judgment and strong organizational skills. Basic understanding of EDI technology as it relates to the transmission of purchase orders and invoices. Thorough understanding of FP credit requirements, dating terms and promotional programs. Exemplary attendance and job performance. Qualifications
Associate's Degree in business or equivalent experience. 2-4 years of experience in customer service or related field. Benefits
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. Equal Opportunity Statement
TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.
#J-18808-Ljbffr