Receive and process customer requests via phone and email, including price quotations, purchase orders, order changes, adjustments, and cancellations.
Deliver excellent customer support and maintain strong customer relationships by providing timely and accurate service.
Utilize SAP to retrieve customer data, inventory status, and purchase order details, ensuring accurate coding and data entry.
Track and follow up on delivery inquiries and shipment status.
Coordinate closely with manufacturing and production control to manage scheduled deliveries.
Communicate with factories to confirm delivery timelines and requirements, and relay updates to customers.
Maintain accurate order files, including change notices, scheduling updates, partial shipments, and credit adjustments.
Prepare and submit required documentation (purchase orders, invoices, return memos) to Accounting for credit or debit processing.
Develop and maintain accurate sales forecasts, reports, and data analysis.
Support cross-departmental projects as assigned.
Actively participate in personal and professional development opportunities.
Consistently meet or exceed service level and reliability standards.
Communicate effectively with internal teams and external customers at all organizational levels.
Perform additional duties as assigned by management.
Requirements
Bachelor's degree or equivalent experience with a minimum of 3 years of relevant professional experience. Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment while maintaining strong attention to detail. Excellent communication, organizational, and collaboration skills, with the ability to work effectively within a team and engage professionally with clients. Demonstrated ability to work independently, manage multiple accounts, and address diverse client needs.
Salary Description
$30 - $35
Bachelor's degree or equivalent experience with a minimum of 3 years of relevant professional experience. Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment while maintaining strong attention to detail. Excellent communication, organizational, and collaboration skills, with the ability to work effectively within a team and engage professionally with clients. Demonstrated ability to work independently, manage multiple accounts, and address diverse client needs.
Salary Description
$30 - $35