Customer Service Representative
Carrier, Village Green, NY, United States
About This Role
Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.
Training Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems.
Key Responsibilities
Works under immediate supervision to provide satisfactory and quality customer service
Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders
Assists with resolving basic customers' service or billing complaints
Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Dealer referrals—getting them connected with a dealer that can provide sales or service
Our number one goal is to get the homeowner connected with the dealer through warm transfer
Provide customers with warranty information
Product comparison
Act as a switchboard for the company— we use a database to help us refer customers to the appropriate department
Required Qualifications
High school diploma or GED
6+ months experience handling inbound calls in a call center environment
Preferred Qualifications
Bachelor’s Degree
Sales Force experience
Ability to meet standardized call center metrics
Be dependable
Show up to work on time and completing each shift
Maintain assigned break and lunch schedules
Above average verbal and written communication skills
Pay Range The annual salary for this position is between $31,500.00 - $56,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Health Care benefits: medical, dental, vision; wellness incentives
Retirement benefits
Time off and leave: paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: short-term and long-term disability
Life Insurance and accidental death and dismemberment
Tax‑advantaged accounts: Health savings account; health care spending account; dependent care spending account
Tuition assistance
Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
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Training Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems.
Key Responsibilities
Works under immediate supervision to provide satisfactory and quality customer service
Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders
Assists with resolving basic customers' service or billing complaints
Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Dealer referrals—getting them connected with a dealer that can provide sales or service
Our number one goal is to get the homeowner connected with the dealer through warm transfer
Provide customers with warranty information
Product comparison
Act as a switchboard for the company— we use a database to help us refer customers to the appropriate department
Required Qualifications
High school diploma or GED
6+ months experience handling inbound calls in a call center environment
Preferred Qualifications
Bachelor’s Degree
Sales Force experience
Ability to meet standardized call center metrics
Be dependable
Show up to work on time and completing each shift
Maintain assigned break and lunch schedules
Above average verbal and written communication skills
Pay Range The annual salary for this position is between $31,500.00 - $56,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Health Care benefits: medical, dental, vision; wellness incentives
Retirement benefits
Time off and leave: paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: short-term and long-term disability
Life Insurance and accidental death and dismemberment
Tax‑advantaged accounts: Health savings account; health care spending account; dependent care spending account
Tuition assistance
Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
#J-18808-Ljbffr