Customer Service Representative
PetVet Care Centers, Washington, District of Columbia, United States
PetVet Care Centers' Des Moines Veterinary Hospital
Customer Service Representative
Position Overview
The Customer Service Representative / Receptionist contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Flexibility in scheduling, including weekends and holidays.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Preferred Skills (Nice To Have)
2 Years of Veterinary Medicine Experience.
Schedule
Monday‑Friday, 40 hours, 5 days per week between the hours of 7:45 AM to 5:45 PM.
What We Offer
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support — including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle — a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
Pay Range
$19.38—$23.68 USD
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about your data practices.
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Customer Service Representative
Position Overview
The Customer Service Representative / Receptionist contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Flexibility in scheduling, including weekends and holidays.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Preferred Skills (Nice To Have)
2 Years of Veterinary Medicine Experience.
Schedule
Monday‑Friday, 40 hours, 5 days per week between the hours of 7:45 AM to 5:45 PM.
What We Offer
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support — including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle — a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
Pay Range
$19.38—$23.68 USD
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about your data practices.
#J-18808-Ljbffr