Customer Service Representative
PetVet Care Centers, Longmont, CO, United States
PetVet Care Centers' Emergency Pet Clinic of Longmont is currently seeking a
Customer Service Representative
to join their team. Position Overview
The Customer Service Representative provides administrative and customer service support to the hospital, ensuring high-quality care and exceptional client experience. Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications
Previous Veterinary Medicine experience preferred. Schedule
Swing Shift: 2PM – 12AM Day Shift: 7AM – 5PM Benefits
Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support – Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle – relief fund for personal hardship PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
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Customer Service Representative
to join their team. Position Overview
The Customer Service Representative provides administrative and customer service support to the hospital, ensuring high-quality care and exceptional client experience. Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications
Previous Veterinary Medicine experience preferred. Schedule
Swing Shift: 2PM – 12AM Day Shift: 7AM – 5PM Benefits
Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support – Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle – relief fund for personal hardship PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
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