Customer Credit Representative
AES Indiana, Indianapolis, IN, United States
Function
AES Indiana is proud to serve our local community. As a Customer Credit Representative you will handle routine customer account and credit inquiries by telephone in a courteous and efficient manner, providing the highest standard in service. Perform duties intended to assure customer satisfaction and accuracy of customer accounts. Assist customers in understanding their accounts, explaining billing inquiries, providing extensions, processing payments and making payment arrangements in accordance with company policy, and assist customers during weather events. Perform other duties as may be requested by authorized personnel.
Summary The AES Indiana Customer Service Center is a fast‑paced inbound call center. The successful candidate will take calls from customers who have questions about their electric bill, service, and payment arrangements (including extensions) accurately and within established company guidelines, as well as assisting customers reporting outages, power surges, and other failures in the power supply.
Qualifications
High school diploma or equivalent with one (1) year of experience in a similar position required.
Basic computer skills and knowledge of other general office equipment required.
Excellent communication skills (verbal & written).
Problem‑solving skills.
Willingness to learn new skills and ability to adjust to changes quickly.
Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics.
Must work extended business hours, selected holidays and overtime as required.
Must successfully complete the AES Indiana Customer Service Training program.
Additional consideration will be given to any experience or training contributing to the applicant's ability to perform the job.
Training
We offer 4-5 weeks of paid training. Employees will remain in‑office for up to 90 days for nesting.
Must be available to work 40 hours per week throughout the training period. Training will be IN PERSON.
Punctual, 100% mandatory attendance is required.
Equal Opportunity Employer AES is an Equal Opportunity Employer who is committed to building strength and delivering long‑term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E‑Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I‑9 to confirm work authorization.
#J-18808-Ljbffr
Summary The AES Indiana Customer Service Center is a fast‑paced inbound call center. The successful candidate will take calls from customers who have questions about their electric bill, service, and payment arrangements (including extensions) accurately and within established company guidelines, as well as assisting customers reporting outages, power surges, and other failures in the power supply.
Qualifications
High school diploma or equivalent with one (1) year of experience in a similar position required.
Basic computer skills and knowledge of other general office equipment required.
Excellent communication skills (verbal & written).
Problem‑solving skills.
Willingness to learn new skills and ability to adjust to changes quickly.
Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics.
Must work extended business hours, selected holidays and overtime as required.
Must successfully complete the AES Indiana Customer Service Training program.
Additional consideration will be given to any experience or training contributing to the applicant's ability to perform the job.
Training
We offer 4-5 weeks of paid training. Employees will remain in‑office for up to 90 days for nesting.
Must be available to work 40 hours per week throughout the training period. Training will be IN PERSON.
Punctual, 100% mandatory attendance is required.
Equal Opportunity Employer AES is an Equal Opportunity Employer who is committed to building strength and delivering long‑term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E‑Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I‑9 to confirm work authorization.
#J-18808-Ljbffr