Collections Specialist
Security National Financial Corporation, Salt Lake City, UT, United States
Collections Representative
Collections representative is an integral part of our company's success. We are seeking candidates that have a professional and courteous approach with an enthusiasm to problem solve. Duties will include: Outbound collections communication Preparing demand letters Reviewing and submitting foreclosure referrals Communicating with internal legal department on delinquent loans Handling incoming customer service calls Payment processing Data processing Reporting management Understanding and following Fair Debt Collections Practices Act Negotiating payment arrangements Determining debtor's financial ability to offer alternate payment plans Skip tracking to locate debtors Documenting and maintaining all incoming and outgoing collection efforts Scheduling property inspection and determining property conditions Addressing inquiries and issues of debtors in a timely and professional manner Providing outstanding customer service Monitoring accounts to identify outstanding debts Managing delinquency reporting activities Perform general clerical duties as needed Requirements: 3 years mortgage experience is required 1 year experience in collections Bilingual in Spanish is a plus Attention to detail, efficiency in work, and being open to feedback Good data entry skills and phone etiquette are required Strong written and verbal communication Letter writing skills are needed for professional email responses Proficiency in Microsoft Office Suite of Products: Word, Excel Ability to learn new systems We use Encompass, Servicing Director and OnBase for our loans and documents
Collections representative is an integral part of our company's success. We are seeking candidates that have a professional and courteous approach with an enthusiasm to problem solve. Duties will include: Outbound collections communication Preparing demand letters Reviewing and submitting foreclosure referrals Communicating with internal legal department on delinquent loans Handling incoming customer service calls Payment processing Data processing Reporting management Understanding and following Fair Debt Collections Practices Act Negotiating payment arrangements Determining debtor's financial ability to offer alternate payment plans Skip tracking to locate debtors Documenting and maintaining all incoming and outgoing collection efforts Scheduling property inspection and determining property conditions Addressing inquiries and issues of debtors in a timely and professional manner Providing outstanding customer service Monitoring accounts to identify outstanding debts Managing delinquency reporting activities Perform general clerical duties as needed Requirements: 3 years mortgage experience is required 1 year experience in collections Bilingual in Spanish is a plus Attention to detail, efficiency in work, and being open to feedback Good data entry skills and phone etiquette are required Strong written and verbal communication Letter writing skills are needed for professional email responses Proficiency in Microsoft Office Suite of Products: Word, Excel Ability to learn new systems We use Encompass, Servicing Director and OnBase for our loans and documents