Collections Specialist
Security National Financial Corporation, Murray, UT, United States
Description
Collections representative Is an integral part of our compan's success. We are seeking candidates that have a professional and Courteous approach with an enthusiasm to problem solve.
What You'll Do:
Outbound collections communication
Preparing demand letters
Reviewing and submitting Foreclosure referrals
Communicating with internal Legal department on delinquent loans
Handling incoming customer service calls
Payment processing
Data processing
Reporting management
Understanding and following Fair Debt Collections Practices Act
Negotiating payment arrangements
Determining debtor's financial ability to offer alternate payment plans
Skip Tracking to locate debtors
Documenting and maintaining all incoming and outgoing collection efforts
Scheduling property inspection and determining property conditions
Addressing inquiries and issues of debtors in a timely and professional manner
Providing outstanding customer service
Monitoring accounts to identify outstanding debts
Managing delinquency reporting activities
Perform general clerical duties as needed
Requirements What we’ll love about you:
3 years mortgage experience is required
1 year experience in collections
Bilingual in Spanish is a plus
Attention to detail, efficiency in work, and being open to feedback
Good data entry skills and phone etiquette are required
Strong written and verbal communication
Letter writing skills are needed for professional email responses
Proficiency in Microsoft Office Suite of Products: Word, Excel
Ability to learn new systems
We use Encompass, Servicing Director and OnBase for our loans and documents
#J-18808-Ljbffr
What You'll Do:
Outbound collections communication
Preparing demand letters
Reviewing and submitting Foreclosure referrals
Communicating with internal Legal department on delinquent loans
Handling incoming customer service calls
Payment processing
Data processing
Reporting management
Understanding and following Fair Debt Collections Practices Act
Negotiating payment arrangements
Determining debtor's financial ability to offer alternate payment plans
Skip Tracking to locate debtors
Documenting and maintaining all incoming and outgoing collection efforts
Scheduling property inspection and determining property conditions
Addressing inquiries and issues of debtors in a timely and professional manner
Providing outstanding customer service
Monitoring accounts to identify outstanding debts
Managing delinquency reporting activities
Perform general clerical duties as needed
Requirements What we’ll love about you:
3 years mortgage experience is required
1 year experience in collections
Bilingual in Spanish is a plus
Attention to detail, efficiency in work, and being open to feedback
Good data entry skills and phone etiquette are required
Strong written and verbal communication
Letter writing skills are needed for professional email responses
Proficiency in Microsoft Office Suite of Products: Word, Excel
Ability to learn new systems
We use Encompass, Servicing Director and OnBase for our loans and documents
#J-18808-Ljbffr