Order Fulfillment Specialist
Eastridge Workforce Solutions, El Sobrante, CA, United States
Order Fulfillment Specialist
Location: Richmond, CA Shift: 7:30am - 4:30pm Pay Range: $29/hr - $35/hr Employment Type: Full-Time, Direct Hire FLSA Status: Non-Exempt Schedule: Monday - Friday (40 hours/week) About the Role
The Order Fulfillment Specialist oversees the full lifecycle of customer orders
from receipt through shipment
while driving seamless collaboration across the Logistics, Purchasing, and Operations teams to deliver an outstanding customer experience. Essential Duties and Responsibilities
Key Responsibilities Order Management & Execution Process incoming customer purchase orders within 4 hours of receipt to support timely fulfillment Enter and manage orders across both customer DSS platforms and internal ERP systems Ensure 99% accuracy across all accounts and order processing activities Perform daily follow-ups on open items to maintain a 100% fill rate Logistics & Shipment Coordination Lead weekly container planning for ocean freight shipments Keep the shipment board up to date and confirm containers are pick-ready by required deadlines Coordinate product movement between storage and loading facilities to meet required delivery dates (RDD) Partner with the Logistics team to address transportation needs and resolve shipment issues Communication & Stakeholder Management Respond promptly to stakeholder requests, ensuring all commitments and deadlines are honored Leverage Asana to track order progress and streamline internal communication workflows Problem Solving & Continuous Improvement Draw on hands-on experience to resolve issues quickly and proactively recommend process improvements that enhance customer satisfaction Team Support & Collaboration Serve as backup support for fellow Account Managers when needed Champion cross-functional collaboration to drive productivity and reflect company values Compliance & Policy Adherence Consistently uphold company policies, departmental procedures, and all applicable regulatory requirements Qualifications
Education & Experience High school diploma or GED required; Bachelor's degree preferred 2+ years of relevant experience, or an equivalent combination of education and professional experience Proficiency in Microsoft Outlook and Word Basic to intermediate proficiency in Microsoft Excel Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment Benefits
Medical, Dental, Vision 401k Paid Time Off Equal Opportunity Employer
Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Location: Richmond, CA Shift: 7:30am - 4:30pm Pay Range: $29/hr - $35/hr Employment Type: Full-Time, Direct Hire FLSA Status: Non-Exempt Schedule: Monday - Friday (40 hours/week) About the Role
The Order Fulfillment Specialist oversees the full lifecycle of customer orders
from receipt through shipment
while driving seamless collaboration across the Logistics, Purchasing, and Operations teams to deliver an outstanding customer experience. Essential Duties and Responsibilities
Key Responsibilities Order Management & Execution Process incoming customer purchase orders within 4 hours of receipt to support timely fulfillment Enter and manage orders across both customer DSS platforms and internal ERP systems Ensure 99% accuracy across all accounts and order processing activities Perform daily follow-ups on open items to maintain a 100% fill rate Logistics & Shipment Coordination Lead weekly container planning for ocean freight shipments Keep the shipment board up to date and confirm containers are pick-ready by required deadlines Coordinate product movement between storage and loading facilities to meet required delivery dates (RDD) Partner with the Logistics team to address transportation needs and resolve shipment issues Communication & Stakeholder Management Respond promptly to stakeholder requests, ensuring all commitments and deadlines are honored Leverage Asana to track order progress and streamline internal communication workflows Problem Solving & Continuous Improvement Draw on hands-on experience to resolve issues quickly and proactively recommend process improvements that enhance customer satisfaction Team Support & Collaboration Serve as backup support for fellow Account Managers when needed Champion cross-functional collaboration to drive productivity and reflect company values Compliance & Policy Adherence Consistently uphold company policies, departmental procedures, and all applicable regulatory requirements Qualifications
Education & Experience High school diploma or GED required; Bachelor's degree preferred 2+ years of relevant experience, or an equivalent combination of education and professional experience Proficiency in Microsoft Outlook and Word Basic to intermediate proficiency in Microsoft Excel Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment Benefits
Medical, Dental, Vision 401k Paid Time Off Equal Opportunity Employer
Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.