Assistant Director Bursar Office
Ivy Tech Community College, Sellersburg, IN, United States
This position is responsible for administering Bursar operations, coordinating with the Accounts Receivable Clerk and [Business Office Assistant] to collect and process all revenue appropriately, and aid the Business Office Director with enforcing college financial management policies and procedures.
Key Responsibilities
Oversee and manage day-to-day operations as it pertains to revenue and collection process, including the recording of revenue
Handle escalated student issues/concerns/questions
Serve as back‑up to and assist managing the Business Office Assistant
Assist with answering phone calls from students and walk‑in students, when needed, while providing excellent customer service
Help monitor the general Bursar Office email inbox
Ensure that we are operating in adherence to college policies, procedures, and best practices
Work with the Business Office Director on process improvements to enhance efficiency
Oversee campus‑level student billing processes including but not limited to:
Outside scholarships
Dual Credit/Dual Enrollment billing
Pre‑Collection efforts
Employee Fee Remission
Student refunds
Other funding initiatives
Troubleshoot and resolve customer complaints, both independently and with the Director.
Works with other departments to develop strategies to streamline the student service process.
The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Minimum Qualifications Education, Experience, and Other Requirements
Associate’s degree in accounting or related field
Two years of related experience
Excellent customer service skills
Preferred Qualifications
Bachelor’s degree in accounting or related field
Experience in Banner AR system
Experience with Workday
Accounting experience in a college setting
Data Analysis Experience
Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
Benefits Health & Wellness
Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no‑cost preventive services and coverage for orthodontia
Vision plan with low‑cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no‑cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short‑term and long‑term disability benefits
Educational Benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Work‑Life Balance
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
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Key Responsibilities
Oversee and manage day-to-day operations as it pertains to revenue and collection process, including the recording of revenue
Handle escalated student issues/concerns/questions
Serve as back‑up to and assist managing the Business Office Assistant
Assist with answering phone calls from students and walk‑in students, when needed, while providing excellent customer service
Help monitor the general Bursar Office email inbox
Ensure that we are operating in adherence to college policies, procedures, and best practices
Work with the Business Office Director on process improvements to enhance efficiency
Oversee campus‑level student billing processes including but not limited to:
Outside scholarships
Dual Credit/Dual Enrollment billing
Pre‑Collection efforts
Employee Fee Remission
Student refunds
Other funding initiatives
Troubleshoot and resolve customer complaints, both independently and with the Director.
Works with other departments to develop strategies to streamline the student service process.
The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Minimum Qualifications Education, Experience, and Other Requirements
Associate’s degree in accounting or related field
Two years of related experience
Excellent customer service skills
Preferred Qualifications
Bachelor’s degree in accounting or related field
Experience in Banner AR system
Experience with Workday
Accounting experience in a college setting
Data Analysis Experience
Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
Benefits Health & Wellness
Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no‑cost preventive services and coverage for orthodontia
Vision plan with low‑cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no‑cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short‑term and long‑term disability benefits
Educational Benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Work‑Life Balance
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
#J-18808-Ljbffr