Customer Service Representative II- Warrenville, IL
Endeavor Health, Warrenville, IL, United States
Hourly Pay Range
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights
Sign on bonus: N/A
Position: Customer Service Representative II
Location: Warrenville, IL
Full Time/Part Time: Part Time (20 hours)
Hours: Monday-Friday: every other Thu + every Fri 9:30a-6p
Saturday: every Sat 7am-3:30 PM
Required Travel: No
Holiday - 1 summer & 1 winter holiday shift per year
What You Will Do
Communicates professionally to all patients, physicians, and staff members. Operates computer terminal to answer, transfer and relay incoming telephone calls.
Handles Operator calls for multiple facilities, while navigating our dual database between hospital locations. Initiates “Codes/Emergency Alerts” per Hospital policy and procedure, system wide.
Assists Supervisor in clarifying instructions for patients calling for hospital services and providing Codes/Emergency Alerts feedback to improve patient safety.
Document and relay messages for physicians and their offices.
Analyzes caller’s needs concerning physician’s answering service. Obtains necessary information and contacts physician on call and/or office as determined by urgency of call and physicians’ instructions.
Enters Physician Answering Service on-call schedules ensuring correct contact information. Edits data and notifies Lead/Liaison/Supervisor of any problems. (Note: Make sure to correct missing tags and any typos in final output) #J-18808-Ljbffr
Position Highlights
Sign on bonus: N/A
Position: Customer Service Representative II
Location: Warrenville, IL
Full Time/Part Time: Part Time (20 hours)
Hours: Monday-Friday: every other Thu + every Fri 9:30a-6p
Saturday: every Sat 7am-3:30 PM
Required Travel: No
Holiday - 1 summer & 1 winter holiday shift per year
What You Will Do
Communicates professionally to all patients, physicians, and staff members. Operates computer terminal to answer, transfer and relay incoming telephone calls.
Handles Operator calls for multiple facilities, while navigating our dual database between hospital locations. Initiates “Codes/Emergency Alerts” per Hospital policy and procedure, system wide.
Assists Supervisor in clarifying instructions for patients calling for hospital services and providing Codes/Emergency Alerts feedback to improve patient safety.
Document and relay messages for physicians and their offices.
Analyzes caller’s needs concerning physician’s answering service. Obtains necessary information and contacts physician on call and/or office as determined by urgency of call and physicians’ instructions.
Enters Physician Answering Service on-call schedules ensuring correct contact information. Edits data and notifies Lead/Liaison/Supervisor of any problems. (Note: Make sure to correct missing tags and any typos in final output) #J-18808-Ljbffr