Remote Inbound Customer Service Representative
Ken Garff Automotive Group, New York, NY, United States
Remote Customer Service Representative - Ken Garff Listening Center
The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!
Great work schedule!
The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays . Training class will start April 27th, 2026.
Network Requirements:
Ethernet connection only (must be hard-wired to router or wall port)
Minimum speeds: 50 Mbps download / 20 Mbps upload
Maximum ping: 40 ms or lower
Equipment Requirements:
Technical Requirements
Internet Requirements
Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
Minimum 50 Mbps download speed
Minimum 20 Mbps upload speed
Maximum 40 ms ping or lower
Must provide 3 speed test results taken at different times during working hours for approval
Computer Requirements
Operating System: Windows 11 required (Mac/Apple products not supported)
Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
Memory (RAM): Minimum 16 GB
Storage: Minimum 256 GB
Equipment & Peripherals
Must provide your own equipment
Dual monitors (2 or more required)
Webcam (required)
Smartphone (required for authentication purposes)
Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
Keyboard and mouse
Here’s what you’ll be doing:
Answer inbound customer calls promptly and professionally.
Determine the customer’s concerns and schedule the necessary appointment.
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
Document and update customer records.
Establish and maintain great customer relationships.
Be a team player and uphold Ken Garff’s standards of professionalism and integrity.
Qualifications:
Positive, energetic, enthusiastic, and service-oriented.
Must provide your own equipment
Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize—in other words, work smart.
Previous customer service or call center experience is a plus.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Bilingual in Spanish is a PLUS!
Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
Benefits of working at Ken Garff Listening Center:
Earn a college degree, no cost to you!
Paid training—we care about your success.
Flexible schedule!
Real career growth at a nationwide automotive powerhouse
Competitive base pay
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
401 (k) with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service, and More!
Great people with a great culture
Job Type : Full-Time (35–40-hour work week)
Pay : Starting at $16.00 per hour
$16.25 per hour for Spanish bilingual candidates
We are an Equal Opportunity Employer ((We Hear You))
The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!
Great work schedule!
The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays . Training class will start April 27th, 2026.
Network Requirements:
Ethernet connection only (must be hard-wired to router or wall port)
Minimum speeds: 50 Mbps download / 20 Mbps upload
Maximum ping: 40 ms or lower
Equipment Requirements:
Technical Requirements
Internet Requirements
Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
Minimum 50 Mbps download speed
Minimum 20 Mbps upload speed
Maximum 40 ms ping or lower
Must provide 3 speed test results taken at different times during working hours for approval
Computer Requirements
Operating System: Windows 11 required (Mac/Apple products not supported)
Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
Memory (RAM): Minimum 16 GB
Storage: Minimum 256 GB
Equipment & Peripherals
Must provide your own equipment
Dual monitors (2 or more required)
Webcam (required)
Smartphone (required for authentication purposes)
Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
Keyboard and mouse
Here’s what you’ll be doing:
Answer inbound customer calls promptly and professionally.
Determine the customer’s concerns and schedule the necessary appointment.
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
Document and update customer records.
Establish and maintain great customer relationships.
Be a team player and uphold Ken Garff’s standards of professionalism and integrity.
Qualifications:
Positive, energetic, enthusiastic, and service-oriented.
Must provide your own equipment
Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize—in other words, work smart.
Previous customer service or call center experience is a plus.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Bilingual in Spanish is a PLUS!
Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
Benefits of working at Ken Garff Listening Center:
Earn a college degree, no cost to you!
Paid training—we care about your success.
Flexible schedule!
Real career growth at a nationwide automotive powerhouse
Competitive base pay
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
401 (k) with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service, and More!
Great people with a great culture
Job Type : Full-Time (35–40-hour work week)
Pay : Starting at $16.00 per hour
$16.25 per hour for Spanish bilingual candidates
We are an Equal Opportunity Employer ((We Hear You))