Technical Writer Job at AgileEngine in New York

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

ABOUT THE ROLE
We are looking for a Technical Writer to create clear, user-friendly documentation by translating complex technical concepts and source code into high-quality content. Working closely with engineers and leveraging AI‑assisted tools, you’ll generate, review, and refine documentation to ensure accuracy, clarity, and usability for both end users and support teams. This role offers strong cross‑functional collaboration and the opportunity to shape modern, AI‑enhanced documentation practices.

WHAT YOU WILL DO

Collaborate closely with project engineers to obtain and understand source code, technical implementations, and product behavior.

Use an AI agent to generate end‑user and internal documentation.

Review, edit, and proofread AI‑generated content to ensure accuracy, clarity, consistency, and a professional tone.

Translate complex technical concepts and code logic into clear, user‑focused documentation.

Test, evaluate, and improve AI agent outputs by refining prompts and providing feedback.

Ensure documentation aligns with product updates, engineering changes, and support needs.

Maintain documentation standards, structure, and best practices across deliverables.

MUST HAVES

3+ years of experience in a related role.

Ability to understand and read code and convert technical logic into documentation using AI.

Strong critical thinking skills and ability to work with ambiguity.

Ability to analyze technical information, identify gaps, and ask the right questions.

Excellent written and verbal communication skills.

Proactive mindset with ability to work independently and in cross‑functional teams.

Ability to critically evaluate AI‑generated output and improve its quality.

Availability for overlap with EST time zone .

NICE TO HAVES

Previous experience as a developer or technical writer.

Experience or background as a QA Engineer, BA, or PM.

Familiarity with AI‑assisted content creation or prompt engineering.

Experience working with developer tools, APIs, or SaaS products.

Understanding of end‑user support processes and troubleshooting workflows.

PERKS AND BENEFITS

Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.

Competitive compensation: USD‑based pay with education, fitness, and team activity budgets.

Exciting projects: Modern solutions with Fortune 500 and top product companies.

Flextime: Flexible schedule with remote and office options.

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In Summary: AgileEngine is looking for a Technical Writer to create clear, user-friendly documentation by translating complex technical concepts and source code into high-quality content . The role offers strong cross‑functional collaboration and the opportunity to shape modern, AI‑enhanced documentation practices .

En Español:

AgileEngine es una compañía Inc. 5000 que crea software galardonado para marcas de Fortune 500 y startups pioneras en más de 17 industrias. Nos clasificamos entre los líderes en áreas como el desarrollo de aplicaciones y AI / ML, y nuestra cultura de la gente primero nos ha ganado múltiples premios Best Place to Work. ABOUT THE ROLE buscamos un escritor técnico para crear documentación clara y fácil de usar mediante la traducción de conceptos técnicos complejos y código fuente a contenido de alta calidad. Trabajando estrechamente con ingenieros y aprovechando herramientas basadas en IA, usted generará, revisará y refinará la documentación para garantizar precisión, claridad y usabilidad tanto para usuarios finales como para equipos de soporte. Esta función ofrece una fuerte colaboración interfuncional y la oportunidad de dar forma a conceptos técnicos complejos y lógica del código en prácticas de documentación modernas, mejoradas por IA. Prueba, evalúa y mejora las salidas de los agentes de AI al refinar las solicitudes y proporcionar retroalimentación. Asegúrese de que la documentación se adapte a las actualizaciones de productos, cambios competitivos y necesidades de soporte. Revisa, edita y corrige el contenido generado por IA para garantizar la precisión, claridad, consistencia y un tono profesional. Traducir conceptos técnicas complejas y lógicas de código en documentación clara y centrada en el usuario. Comprender, evaluar y mejorar los resultados de los ingenieros de proyecto mediante la refinación de instrucciones y brindando comentarios.