Field Service Representative IV (FSR IV)
NightDragon Acquisition Corp., Torrance, CA, United States
Overview
The Field Service Representative IV (FSR IV) serves as a senior technical authority and deployment lead for Epirus HPM-CUAS systems. This role requires deep technical knowledge, leadership, and operational experience to manage field deployments, oversee sustainment efforts, and drive system performance improvements. The FSR IV partners with engineering, logistics, and program leadership to ensure mission success and system readiness across domestic and international operations. Responsibilities
Serve as site lead for system installation, testing, and sustainment activities. Conduct comprehensive diagnostics, oversee configuration management, and lead repair operations. Interface directly with customer and program leadership to provide status and recommendations. Lead training, documentation, and process improvement initiatives. Supervise and mentor junior and mid-level FSRs, ensuring compliance with operational standards. Represent Field Operations during evaluations, demonstrations, and operational assessments. Basic Qualifications
Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent experience. Some barriers to entry exist at this level, requiring department review. Extensive experience leading field sustainment, integration, or deployment of complex systems. Demonstrated leadership in high-tempo or deployed environments. Preferred Skills and Experience
Active Secret clearance: TS/SCI preferred. Expertise with radar, RF, EW, or C-UAS systems. Experience in program-level sustainment, logistics, and configuration control. Strong analytical, reporting, and technical writing skills. FAA Part 107 certification (or willingness to obtain). Routine manual lifting of objects 50-80 pounds; ability to work in challenging positions and environments; use of PPE where required. Ability to work overseas, with willingness to travel/TDY away from home location for extended durations. FAA Part 107 certification. ITAR REQUIREMENTS
To conform to U.S. Government space technology export regulations, including ITAR, you must be a U.S. citizen, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Department of State. For California: the range of starting pay is $98,700 – $119,800 USD.
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The Field Service Representative IV (FSR IV) serves as a senior technical authority and deployment lead for Epirus HPM-CUAS systems. This role requires deep technical knowledge, leadership, and operational experience to manage field deployments, oversee sustainment efforts, and drive system performance improvements. The FSR IV partners with engineering, logistics, and program leadership to ensure mission success and system readiness across domestic and international operations. Responsibilities
Serve as site lead for system installation, testing, and sustainment activities. Conduct comprehensive diagnostics, oversee configuration management, and lead repair operations. Interface directly with customer and program leadership to provide status and recommendations. Lead training, documentation, and process improvement initiatives. Supervise and mentor junior and mid-level FSRs, ensuring compliance with operational standards. Represent Field Operations during evaluations, demonstrations, and operational assessments. Basic Qualifications
Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent experience. Some barriers to entry exist at this level, requiring department review. Extensive experience leading field sustainment, integration, or deployment of complex systems. Demonstrated leadership in high-tempo or deployed environments. Preferred Skills and Experience
Active Secret clearance: TS/SCI preferred. Expertise with radar, RF, EW, or C-UAS systems. Experience in program-level sustainment, logistics, and configuration control. Strong analytical, reporting, and technical writing skills. FAA Part 107 certification (or willingness to obtain). Routine manual lifting of objects 50-80 pounds; ability to work in challenging positions and environments; use of PPE where required. Ability to work overseas, with willingness to travel/TDY away from home location for extended durations. FAA Part 107 certification. ITAR REQUIREMENTS
To conform to U.S. Government space technology export regulations, including ITAR, you must be a U.S. citizen, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Department of State. For California: the range of starting pay is $98,700 – $119,800 USD.
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