MTS Software Engineering, DET Public Sector
Salesforce, Inc., Indianapolis, IN, United States
* Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud* Build custom Lightning Web Components (LWC) and Aura components optimized for external users* Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML)* Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs* Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences* Optimize portal performance, page load times, and mobile responsiveness* Write, execute and maintain automated test suites* Work with Customer Success and Support teams to surface self-service content and knowledge articles* Document and present implementation designs to peers, stakeholders and review board* Coordinate with stakeholders to align on the development environment and launch dependencies* Monitor usage analytics and iterate based on customer behavior and feedback* Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data* Ensure compliance with applicable Public Sector regulations* Provide investigative support on new & existing integrations* Work with project managers to provide timely status and feedback to stakeholders* Align to Agile Methodology* Keep up with targeted security, technical and business training* 4+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities* Exposure to Salesforce-on-Salesforce technologies such as MuleSoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack* Experience writing & running automated tests with Selenium or Playwright* Experience working with XSL/T, XPath expressions & functions* Proven experience building and launching external (B2B or B2C) customer portals* Proficiency in LWC, Aura, Apex, SOQL, and JavaScript* Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility* Experience with CDN, caching strategies, and performance tuning for high-traffic portals* Experience with customer identity and access management (CIAM) — SSO, OAuth 2.0, social techniques* Experience with Salesforce DX and CI/CD pipelines* Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc.* Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients* Strong documentation, analytical and problem-solving skills* A related technical degree required* Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases* Familiarity with headless portal architectures or React-based frontends* Exposure to customer analytics tools (e.g., Google Analytics, Amplitude)* Salesforce Experience Cloud Consultant* Platform Developer II* Salesforce Basic AdministratorWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our
for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr
for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr